Carz R Us LLC

Isaiah, kev and saif were very helpful. I came into purchasing a vehicle with rough credit and they managed to find me a solid deal with a great monthly payment. Its been a month since owning the vehicle and everything seems to be fine.

At this point the way they handle follow ups makes this dealership sketch! I texted to let them know the car I just bought after driving it 2 x the check engine light is on (3 days after buying the car), need to schedule something, they said we’ll get back and never did 9/20).. Then we went to auto zone and the check engine light code was from a part they stated they had before we bought it and they’d put it on, (9/20)so now you have to question if it was even put on right or at all since the code showed! So now after they “fixed” it for the third time, the check engine light is back on and guess what it’s the same part (10/13) so either they have a incompetent mechanic or they’re not actually installing the part and just are resetting the code! Second before we purchased the back door didn’t open, they stated they’d order part, (9/24) two weeks went by and nothing, we’ve called/text and never get anything solid from them! They had my car from Friday (10/7) to all day Saturday and still couldn’t fix the door (ordered wrong part) they said they’d have it Wednesday (10/9) and they’ll mail it to us, yup you guessed it text the idiots and get the run around yet again. No part… We’re waiting yet again for them to get back to us and let us know when they’ll fix the parts THEY said they would!!! It’s not rocket science to up hold your end of the deal or better yet get in contact with people who purchased from you!! Don’t recommended them! And I’m sure they know it’s illegal to sell a car that won’t pass emissions. As well as selling cars I’d bet $ don’t get proper inspections, went to get oil changed and was informed I had a severe oil/coolant leak that was there for months on end, that was never disclosed, so had to have it towed to Land Rover for it to be properly inspected etc.. This place needs to be shut down, I have escalated our issues to every platform I can and will be going the lawyer route next. Also highly unprofessional how they handle customer cars, I don’t know if the ragged blonde hair kid is a mechanic or lot boy but he comes barreling in with my car with the music blaring and sits in the car with the music blaring as the owners watch, who does that?!?

We visited Kevin on numerous visits trying to find my kid a car. We did, we love it , it has been neerly 7 months and the vehicle has no issues!

The site was click bait or bait and switch. They offered an excellent deal on a car that I wanted that was conveniently sold five minutes after I made an offer on it. Seems a little too convenient for me.

Kevin was absolutely amazing in being honest and truthful about my car! My bank was giving me issues so he recommended me go to a different credit union and they gave me half of the interest rate that my bank was going to. Not only that, but he let me take the car that I was purchasing to the bank to apply for this auto loan, That’s not trusted humanity I don’t know what is! Absolutely great place to buy a car and very knowledgeable. Highly highly recommend going here!

This must be the "Check Engine" dealership. Trust me when I tell you that every car I test drove today had the check engine light on. I believe the reviews; this place is NOT it...

As a consumer, I prioritize honesty, transparency, and quality service when making significant purchases. Unfortunately, my recent encounter with Carz R Us left much to be desired, and I'm compelled to share my disappointment. Firstly, the customer service at Carz R Us was TERRIBLE. From the moment I walked onto the lot, I felt like an inconvenience rather than a valued customer. The staff appeared disinterested and unhelpful, offering minimal assistance and even less enthusiasm. It's as if they forgot that their job involves helping people find the right vehicle, not just pushing sales. Secondly, the quality of the used cars for sale was deeply concerning. Despite their glossy exterior appearances, many of the vehicles on offer seemed to have significant hidden issues. I discovered this the hard way when the car I purchased started experiencing mechanical problems just days after driving it off the lot. It became evident that Carz R Us had either neglected proper inspections or intentionally concealed flaws to make a quick sale. Honestly the lack of transparency at Carz R Us is downright unacceptable. Important details about the vehicles, such as accident histories or maintenance records, were conveniently omitted during the sales process. When questioned, the sales representatives danced around the issue, offering vague responses and deflecting responsibility. It's clear that Carz R Us prioritizes profit over integrity, leaving customers like myself feeling deceived and cheated. My experience with Carz R Us was nothing short of a nightmare. Their dismal customer service, questionable inventory, and lack of transparency have tarnished their reputation in my eyes. I strongly advise potential to stay away from this establishment unless they enjoy headaches and disappointment. Save yourself the trouble and find a dealership that values honesty and treats its customers with the respect they deserve.

Today, I stopped by Carz R Us to look at a Mercedes, and the first thing I saw was the check engine light on the dashboard. When I asked about it, Ron told me, "Don't worry, we'll take care of it." Just reading these reviews made me back away. When I kept asking questions, I think his friend Kev just said, "She's not gonna buy anything." Worst experience ever; this place is not friendly. Be careful.

Carz R Us has to be hands down the worst dealer in Arizona. This place is SUPER shady!!! They need to be shut down! I haven't had my car for one month and it's already giving me problems. They are now ignoring my calls.

TERRIBLE TERRIBLE TERRIBLE... DON'T COME HERE! Run... Cheap repairs and bad used cars. Nasty customer services.