Carz R Us LLC

NEVER HEARD BACK?????????? DON'T KNOW WHAT HAPPENED?????? MAYBE I DIDN'T PASS THE FINANCE TEST??? MIKE 😀

Disappointing out-of-state purchase experience. I purchased a Lexus from this dealer and had it shipped out of state. After raising concerns, management did respond and offered $500 as a goodwill gesture to help offset some of the immediate out-of-pocket costs, which I do appreciate. That said, the experience was still frustrating from beginning to end. I was explicitly told a visible spot on the hood was not damage, and it turned out to be a deep gouge requiring repaint. The car arrived dirty inside and out, with dog hair throughout the interior, far more paint damage than disclosed, almost no fuel (I ran out of gas trying to reach a station), and a flat tire that required replacement the next day. These are not minor oversights for a remote transaction where accuracy, transparency and preparation are critical. The paperwork side was equally sloppy. I did not receive fully executed documents until I requested them, even after my funds had already been received. And because the bill of sale was not itemized, I ended up paying Michigan tax on the shipping and fees as well — roughly $120 that could have easily been avoided with proper documentation. The goodwill payment helps, and I appreciate it, but it doesn’t fully offset the frustration or the immediate expenses that followed delivery. This felt misleading and careless at best, and it took away from what should have been an exciting purchase. If you’re considering buying here — especially from out of state — verify everything, get photos of every flaw, and insist on clear and complete paperwork. Assume they do zero dealer prep or inspection.

We had a fantastic experience purchasing our vehicle! The team was completely professional, friendly, and incredibly knowledgeable. From the moment we walked in, they were on task, attentive, and made the entire process smooth and enjoyable. It’s clear they know their stuff and genuinely care about their customers. Highly recommend to anyone looking for a seamless and trustworthy car-buying experience!

Saif was an amazing salesman , listened and executed perfectly . From start to finish was a great experience

Isaiah, kev and saif were very helpful. I came into purchasing a vehicle with rough credit and they managed to find me a solid deal with a great monthly payment. Its been a month since owning the vehicle and everything seems to be fine.

At this point the way they handle follow ups makes this dealership sketch! I texted to let them know the car I just bought after driving it 2 x the check engine light is on (3 days after buying the car), need to schedule something, they said we’ll get back and never did 9/20).. Then we went to auto zone and the check engine light code was from a part they stated they had before we bought it and they’d put it on, (9/20)so now you have to question if it was even put on right or at all since the code showed! So now after they “fixed” it for the third time, the check engine light is back on and guess what it’s the same part (10/13) so either they have a incompetent mechanic or they’re not actually installing the part and just are resetting the code! Second before we purchased the back door didn’t open, they stated they’d order part, (9/24) two weeks went by and nothing, we’ve called/text and never get anything solid from them! They had my car from Friday (10/7) to all day Saturday and still couldn’t fix the door (ordered wrong part) they said they’d have it Wednesday (10/9) and they’ll mail it to us, yup you guessed it text the idiots and get the run around yet again. No part… We’re waiting yet again for them to get back to us and let us know when they’ll fix the parts THEY said they would!!! It’s not rocket science to up hold your end of the deal or better yet get in contact with people who purchased from you!! Don’t recommended them! And I’m sure they know it’s illegal to sell a car that won’t pass emissions. As well as selling cars I’d bet $ don’t get proper inspections, went to get oil changed and was informed I had a severe oil/coolant leak that was there for months on end, that was never disclosed, so had to have it towed to Land Rover for it to be properly inspected etc.. This place needs to be shut down, I have escalated our issues to every platform I can and will be going the lawyer route next. Also highly unprofessional how they handle customer cars, I don’t know if the ragged blonde hair kid is a mechanic or lot boy but he comes barreling in with my car with the music blaring and sits in the car with the music blaring as the owners watch, who does that?!?

We visited Kevin on numerous visits trying to find my kid a car. We did, we love it , it has been neerly 7 months and the vehicle has no issues!

The site was click bait or bait and switch. They offered an excellent deal on a car that I wanted that was conveniently sold five minutes after I made an offer on it. Seems a little too convenient for me.

Kevin was absolutely amazing in being honest and truthful about my car! My bank was giving me issues so he recommended me go to a different credit union and they gave me half of the interest rate that my bank was going to. Not only that, but he let me take the car that I was purchasing to the bank to apply for this auto loan, That’s not trusted humanity I don’t know what is! Absolutely great place to buy a car and very knowledgeable. Highly highly recommend going here!

This must be the "Check Engine" dealership. Trust me when I tell you that every car I test drove today had the check engine light on. I believe the reviews; this place is NOT it...