Reviews
I was pleased with the new dealership facility.
I was pleased with the new dealership facility. The service experience was also very good. Benson was efficient and helpful during the whole service process.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Adviser, Benson Chin, has very much kindly
Service Adviser, Benson Chin, has very much kindly explained me what services and how it work to my car, which make me very happy and reliable. And he finished much earlier than expected time. Amenities are another wonderful. I enjoyed coffee and watching TV. I was very much satisfied with Service Center of Genesis Santa Monica. And specially, Thanks to Benson Chin
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hannah was extremely patient with us during the whole
Hannah was extremely patient with us during the whole process and we were able to work an excellent deal which made us very happy. They have my future business.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great new facility with a team of greeters at the
Great new facility with a team of greeters at the entrance. Appreciate the service and loaner. Very season without fuss.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very rude commication.
Very rude commication. Took 8hours for a regular maintainance. Seriously you guys have to educate your team.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dean and his team were excellent and service and I really
Dean and his team were excellent and service and I really appreciate their efforts to give me first class service with my car. They did excellent work and made sure I was able to get my car in time and get to where I needed to be when I didn’t have my car. they are friendly, professional, reliable, and communicative. These are all the reasons why I am happy with my Genesis experience. Best, Menna!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My experience at Genesis Santa Monica was very enjoyable
My experience at Genesis Santa Monica was very enjoyable comfortable and personable. Alex listened to me and guided me exactly where I wanted to be I would absolutely refer anyone to your dealership and especially to Alex he made it a very enjoyable experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Was a really great and easy experience.
Was a really great and easy experience. Everyone took the time to get me in the right vehicle at the right price
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jordan was extremely responsive and continues to be
Jordan was extremely responsive and continues to be helpful after delivery. Process was pretty painless.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
positive all around.
positive all around.......;..../.....ok ok ok ok ok ok ok ok ok ok oko ok
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car