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Genesis Santa Monica

(169 reviews)
Sales hours: 9:00am to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–7:00pm Closed
Sunday 10:00am–6:00pm Closed
New (888) 807-1602 (888) 807-1602
Used (888) 249-2857 (888) 249-2857
Service (888) 499-7554 (888) 499-7554

Reviews

(169 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis Santa Monica from DealerRater.

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I was pleased with the new dealership facility.

I was pleased with the new dealership facility. The service experience was also very good. Benson was efficient and helpful during the whole service process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Adviser, Benson Chin, has very much kindly

Service Adviser, Benson Chin, has very much kindly explained me what services and how it work to my car, which make me very happy and reliable. And he finished much earlier than expected time. Amenities are another wonderful. I enjoyed coffee and watching TV. I was very much satisfied with Service Center of Genesis Santa Monica. And specially, Thanks to Benson Chin

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Hannah was extremely patient with us during the whole

Hannah was extremely patient with us during the whole process and we were able to work an excellent deal which made us very happy. They have my future business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great new facility with a team of greeters at the

Great new facility with a team of greeters at the entrance. Appreciate the service and loaner. Very season without fuss.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very rude commication.

Very rude commication. Took 8hours for a regular maintainance. Seriously you guys have to educate your team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Dean and his team were excellent and service and I really

Dean and his team were excellent and service and I really appreciate their efforts to give me first class service with my car. They did excellent work and made sure I was able to get my car in time and get to where I needed to be when I didn’t have my car. they are friendly, professional, reliable, and communicative. These are all the reasons why I am happy with my Genesis experience. Best, Menna!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My experience at Genesis Santa Monica was very enjoyable

My experience at Genesis Santa Monica was very enjoyable comfortable and personable. Alex listened to me and guided me exactly where I wanted to be I would absolutely refer anyone to your dealership and especially to Alex he made it a very enjoyable experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Was a really great and easy experience.

Was a really great and easy experience. Everyone took the time to get me in the right vehicle at the right price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jordan was extremely responsive and continues to be

Jordan was extremely responsive and continues to be helpful after delivery. Process was pretty painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

positive all around.

positive all around.......;..../.....ok ok ok ok ok ok ok ok ok ok oko ok

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.