AutoNation Acura Hunt Valley

At this dealership, I felt as if I was not being pressured into buying a car. The people there were very nice and the vehicles were very clean and well priced. I recommend Paul Nicholson as a salesperson because he tells you how it is. He was helpful with getting the car washed, going through paperwork, answering questions, and setting up the 3 MONTHS FREE XM!!!

My wife and I were promptly greeted (even at 6:00pm on a Thursday) and attended by Frank Wilfong who showed us "his favorite" car. Now, it's my favorite car. The test drive was short (4 miles), but long enough for him to show me what the TSX can do. Two days later, the car was ready for delivery at a time which was convenient for us and Frank showed us more about what the car can do. He even programmed the home link for us and down-loaded my cell phone contact list into the car for me. Frank followed-up promtly with my insurance agent to make sure all necessary information was provided. It has been an enjoyable experience.

Good deal on a Very Clean (looks like new) car. This is my second preowned car from Frankel. The dealer friendly and quick to address all my questions.

I had a great experience with Paul/Frankel. My car was totaled in an accident and I was reluctant to purchase a new car on short notice. As soon as I saw the car I was interested in, I was completely relieved because not only was it in my price range, but it was extremely clean. It looked like a brand new car! Paul was very friendly and helpful and the staff did a great job with the car. I'd definitely recommend them to others.

Steve was great to deal with. His friendliness and great price was a great combo. This wasnt my first car I bought from him and it won't be te last.

Pros! Let me start by admitting this is my first time writing a review for any business. This is my 4th Acura...I’ve purchased in TX, NY and now MD this was by far the BEST new car experience to date. I purchased a 2012 Acura TL from Terry and worked my financing with Sisco and Terry. The gentlemen treated me with a level of respect I’ve come to associate with Acura but the personal touch was ABCD in my book (Above & Beyond the Call of Duty)!

I was attempting to buy this vehicle almost a year and a half ago. I called back to my salesman and asked him to make a 14 month old deal good again. He did and made my experience the best I could ever have. I love Frankel Acura!! They also were so compassionate as I cried my eyes out saying goodbye to my old vehicle!! LOL!! Car buying is stressful, but Frankel made it better than ever! And I LOVE my new RDX!! I want to drive it everywhere!

Bought a 2012 Acura TSX Sport Wagon. The entire process was a pleasure. The salesman was friendly, knowledgeable and not high pressure. Buying a new car is both fun and stressful. Steve made the whole process a breeze. The car was spotless and my salesman configured my Bluetooth phone and setup all the custom settings to my specifications. I'll certainly be going back to Frankel Acura for service.

I am one of the millions of consumers who likens the car buying experience to the root canal experience (minus the Novacaine)...long, arduous and perpetually painful! Needless to say, I was BEYOND PLEASED when my experience at Frankel Acura proved to be quite the opposite! My family and I did a leisurely drive-by on Saturday and was warmly greeted by Dennis Kinsey. We decided to do a test drive and Dennis used the time to assess our needs in a car as well as to convey the many features and attributes of the SUV (there were many and he knew them all!). Afterward, we decided that we would not be purchasing that day, and Dennis thanked us and asked that if we decided to come back, to please give him a call. What??? no pushy sales pitch??? No "you're making a big mistake!"??? Nothing. So, I called him back and returned to the dealership on Monday. Again, I was warmly greeted by Dennis who asked about my family members by name - a very nice touch! I then went on a second test drive and decided now was the time. I stated my requirements which Dennis conveyed accurately and clearly to the finance manager. Then the dreaded words, "my finance manager will be in to see you." Uh oh...here comes the root canal! But, I am proud to say, I was wrong again. Sisto was knowledgeable, reasonable fair, and respectful of my demands. Twenty to thirty minutes later, we received the call in Dennis' office...mu offer was acceptable. The entire GLORIOUS process was barely two hours - from test drive to driving away! Now, I am the proud owner of an Acura MDX and can profoundly claim that there are salesmen that are as kind and geniune as they are knowledgeable and informative because I've met one, Mr. Dennis Kinsey! Not only would I recommend him, I already have!

Another great experience at Frankel Acura. This is now my third Acura TL and I could not be happier with my experience. Your team was able to locate the exact vehicle I was requesting and by the next afternoon I was driving out of the parking lot in my beautiful new Acura! I will continue to work with Frankel Acura and will continue to recommend this dealership every opportunity possible!