Reviews
Great Service - Very Professional
Dick Norris Dealership provides EXCELLENT service. They are customer focused and professional. I've been using them for 6 years and am very happy with their service representatives. Max Johnson is my Service Rep and always provides excellent service. Based on my positive experience with their service department, I plan on buying my next Enclave from the Dick Norris Dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joe Denittis is a class act.
There's an old saying within the sales profession that goes "it's not the product, it's the person selling the product". This adage defines my experience with Joe (JD) Denittis at Dick Norris Buick GMC. I met JD during my search for a fuel-efficient commuter car. I liked JD immediately because he's a friendly & sincere guy as opposed to an overly aggressive sales hawk. Sure, I know he wants to make a sale - That's his job. After all, cars are not going to sell themselves! But JD is a 20-year seasoned professional and it shows. How? He read me like a book and engaged me in the manner that suited me best. In my particular case that means: no pressure and deliver what is promised. JD understands that a providing stellar buying experience is the best form of advertising (it's free!) and satisfied clients will relate their experience to friends, family, and social media. Bonus points to JD for juggling three deals (practically simultaneously) without skipping a beat - Again, he's a professional. To that end, I am the proud owner of a pre-owned 2014 Ford Fiesta and I have nothing but the highest regards for JD. Tampa Bay car shoppers: If you're shopping for a pre-owned car, check out their website, pick a winner, then call JD at 727 729 1120. Sincerely, Christian Gerbick
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your quick help and friendly service!
I had my car towed to Dick Norris as it had broke down in the middle of an intersection. When I called I spoke to Rita who was very helpful and friendly! Though I did not expect my car to be looked at for a few days as I know dealerships have full service schedules, it was looked at the same day and the next day the repairs needed were explained to me. Though I did not have the repairs made to the car due to the expense in comparison to the value of the car, I want to say helpful both Rita and Dennis were in getting me written estimates, and helping in the process of having my car towed home. I appreciate the friendly and professional service and have decided that even though the dealership is a bit of a drive from my home it will be my new service choice! Thank you Rita and Dennis!!! Vicki Laster
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fabulous buying experience
I had no idea that buying a new car would be such a fabulous experience. The staff was outstanding, extremely professional and knowledgeable. All of my questions answered and needs met. They all made me feel like I was one of their family members. I went in sort of dreading buying a new vehicle but was blown away at what a nice experience it was. My advice to anyone looking for a new or used vehicle.....do yourself a favor and visit Dick Norris Buic GMC. You will be so glad you did.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Total Satisfaction
I've been buying new and used cars and trucks for over 50 years. I've bought from dealers from Virginia to Florida but never bought from any dealer that ensured my total satisfaction until I bought from Dick Norris GMC / Buick. I have just bought my fifth new vehicle from them without one single hitch. I never intend to buy another car or truck from any dealer except Dick Norris.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Chris Berry is an outstanding service consultant
I am very happy to service my vehicles at Dick Norris Palm Harbor. My service consultant Chris Berry, was again an outstanding service consultant. Chris is very consistent and goes out of his way to have my vehical serviced properly. I highly recommend seeing Chris at your next service visit. Thank You Chris
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chris is and always have been a greeeeeeeat service advisor.
This dealership has. Terrific staff over all. Evvvvverrrryone is professional , prompt ,& courteous . Especially Chris in service I'm always COMEPLETELY SATISFIED. I would definitely recommend them
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I just purchased a Verano and the process was easy.
The staff was very professional and easy to deal with in purchasing my new vehicle. The process was simple and low pressure. I highly recommend this dealership and Sean Hamza, my sales professional
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
exceptional
Exceptional experience with the Salesman, Mike Putnam, and a pleasure to meet Dick Norris. I leased 2015 Buick Verona after getting there advice and help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
buying all thru service
The entire staff top notch proffessionals very polite and alot of patience jamie zimmerman for purchasing knows his stuff and max in service also top notch love those guys
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car