Reviews
Very good experience.
Very good experience. Purchase was easy. No pressure sales. Salesman was very knowledgeable and friendly. Whole process went smoothly.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!
Your sevice department screwed up my oil change and
Your sevice department screwed up my oil change and refused to correct it without inconvenience to me. I informed you that I was leaving on vacation in the next few days, but all I got from you was we're booked for 2 weejs. In addition, when I called on Monday and spoke to Sean I was told I would get a call back. It didn't happen. Very unprofessional. Thankfully, Newton Kia was gracious enough to take my car in right away and determined that my oil was down 2 quarts. Very interesting since you just did the 16,000 mile maintenance on the car the week before. Needless to say, I will not be bringing my car back to Matthews Kia and will be sending a complaint to your corporate office.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Trust worthy, considerate to consumers time, communicates
Trust worthy, considerate to consumers time, communicates understandably, no worries with their work thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The young man seemed to be new and did not know any
The young man seemed to be new and did not know any answers to my questions. But did not even ask someone else. That was frustrating. Though Brandon in parts was very pleasant and helpful.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
They put stuff on work order that dosent get completed.
They put stuff on work order that dosent get completed. Say they rotated tires but never did!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very unhappy with lack of communication, service time and
Very unhappy with lack of communication, service time and overall customer experience. We have been collectively without a vehicle for a month, with two separate visits for the same issue, which was not addressed until we reached out. Steve the finanace manager was very pleasant to deal with, but overall very unhappy with the whole experience.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
It is professional dealer, That is pressuring you, In
It is professional dealer, That is pressuring you, In buying, In something, you don’t needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi NONAME10000, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach to us at 570-382-3297.
Very nice, had everything ready and ready in great time.
Very nice, had everything ready and ready in great time. Car was clean when ready
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, We’re so glad to hear you had a great experience with us! We appreciate your business and the 5 Star Review!
Several years ago, this dealership was recommended to me
Several years ago, this dealership was recommended to me by a former coworker and I have been coming here ever since for oil changes and car repairs. I am satisfied with the service and would recommend this dealership to others.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi KATHYCRRR, We’re so glad to hear you had a great experience with us! We appreciate your continued business and the 5 Star Review!
always friendly and helpful.
always friendly and helpful. had a screw in my tire fixed no problem.also did oil change,inspection while I was there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi PDEE46, Thank you for the 5 Star Review and your business!