Reviews
Write a reviewGreat customer service!
My husband works on the road. He called and was needing to get his truck serviced before heading out. Josh and Shane were able to get him in that morning! We were very impressed with the speedy service plus he got a free inspection while he was there!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Service
Matt is a very good mechanic! Very knowledgeable and several years of experience!! I would trust him with any of my vehicles. Quality of work is great and always done in a timely manner!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Matt is great at his job - your words are appreciated. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Very nice and helpful
They are always ready and eager to help me with my vehicular problems. My car always is returned to me in great working condition. They are pretty great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Awesome!
Matt was fantastic, easy to work with and very friendly! He answered any questions I had and it was overall a great experience! I will definitely be visiting again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Awesome service
Our community is lucky to have these guys here to take care of our vehicle needs! I would recommend them to anyone not only are they honest but they also will pick up your vehicle and drop it back off same day! Top notch service department!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Appreciate the recognition, we are here in your community - we are here to help everyone in the City of Marshall, Clark County and the surrounding area. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Excellent service
I was looking to buy a 2017 Limited F150 a few months earlier. One came through the Dorsett dealership with low miles and Shawn text me and let me know that he had one. It was very much appreciated. I am very happy with my truck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Shawn always focuses on helping his customers. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
New van
Very helpful and knowledgeable staff. Nice to get in and out with the vehicle that we wanted. The test drive was great and the staff made in enjoyable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our goal is to exceed your expectations, additionally thank you for the kind words and 5 star rating. Again, our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
New family vehicle
I was notified of a great deal on a newer family vehicle and I was treated honestly and fairly. Shane Santrock was very helpful and knowledgeable about anything we had questions. The sales department was friendly and made it a pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Work done on a recall
I had a recall on my 2003 Mercury Marquis. And Shane Shamtrock came to my house and got my car . Which he had ordered parts. But I really like the service I got. With involved my headlights. They got my car done in 4 hours.Recommend Doesetts for thier great service. . Great job to service dept..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad to hear your happy, additionally Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Wow!!!!
Their service department is top notch! They get you in fast and fix it right. The salesman are the best in the business! They give you all the info and will work with you. Great place!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am just thankful we could help you out - additionally, thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL