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Owen Ford (IL)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (77 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–5:00pm
Tuesday 8:00am–6:00pm 7:30am–5:00pm
Wednesday 8:00am–6:00pm 7:30am–5:00pm
Thursday 8:00am–6:00pm 7:30am–5:00pm
Friday 8:00am–6:00pm 7:30am–5:00pm
Saturday 8:00am–3:00pm 7:30am–12:00pm
Sunday Closed Closed
New (877) 689-7455 (877) 689-7455
Used (877) 695-2512 (877) 695-2512
Service (877) 711-4124 (877) 711-4124

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (77 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Owen Ford (IL) from DealerRater.

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Top Notch!

The Dorsett Ford staff is exceptional! Always very friendly and helpful! I would recommend them for purchasing and vehicle maintenance. They are always quick to assist and help you find exactly what you are looking for!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

Exceptional Service

Tsali, Joe and Shawn were all great to work with. They were very courteous and professional but also friendly and fun. Josh and Shane in the service department are also First Class.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Another satisfied Service Customer, who bought a car! Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

THANKS BRETT AND JOE!

I wasn't sure what kind of car I wanted when I went to Dorsett. After I met Brett and Joe, I knew they would find the perfect car for me. Brett took the time to answer my questions and ask me exactly what I wanted. Then he worked very hard to find that perfect car. Joe went to bat to get the best possible deal for me. Brett and Joe both went above and beyond. I highly recommend them and the entire Marshall Dorsett Ford staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with Brett and of course, our entire team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

Very good experience.

We were very happy with the service and overall experience at Dorsett Ford. Everyone was helpful and we will definitely go back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

Great Experience

We bought a 2017 Lincoln MKX from Dorsett Ford. The sales people were amazing! Tsali showed me all about connecting my IPhone to the car!! He was so patient & through!! Brett showed my husband all about the car, how everything works! He did such an amazing job that Alan understood everything he said!! Both guys were extremely knowledgeable about the car! Shawn got us in & out with the paperwork in no time at all! (While training Tsali to write up contracts!! The GM, Joe, was amazing...friendly & polite...knows what he’s doing! He must have great parents, you could tell he was brought up right!! The office manage, Deb, was extremely polite! The over all experience was refreshing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Thank you for your kind words and 5 Star Rating - we have a great team here dedicated to helping friends and family with their automobile needs. We are focused on helping others and it's nice of you to point it out. Thank you for your business, your time and your trust. We look forward to a long and happy time together. Have a Blessed Day, Joe Jacobson, GM

Good Service

We had done business locally for many years. Very honestly, we were a bit concerned with the new ownership a few years ago, whether or not the service could be maintained. Tsali was excellent to work with and made the experience a good one--not a dreaded one!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and Tsali's 5 Star Rating. We have a great team here and Tsali Lough is an important part of our customer ratings sky rocketing. We appreciate your business and wish you many happy and care-free miles ahead. Best Regards, Joe Jacobson, GM

Pleasurable experience

Very nice and informative sales person and they worked well to get sufficient financing for preferred payment. Owner actually talked with me during the transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for the kind words and 5 Star Rating. We have a great team here and Tsali Lough is an important part of our customer ratings sky rocketing. We appreciate your business and wish you many happy and care-free miles ahead. Best Regards, Joe Jacobson, GM

Shawn is a great person

I called Shawn on the phone and he worked with me on pricing a new vehicle . He has been a great salesman for years Anytime me or my family or friends looks to buy a car I send all of them to Shawn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for the kind words and 5 star rating. We are glad to hear you enjoyed working with Shawn. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

Excellent Experience!!

Brett is the person I would absolutely recommend for your car buying experience! He goes above and beyond in providing excellent customer service by making sure the car you purchase is a prefect fit! He is very personalable and takes the time to answer your questions and concerns. I would highly recommend Brett the next time you need a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for the kind words and 5 star rating. We are glad to hear you enjoyed working with Brett Bloom. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

Highly Recommended!

I would recommend Brett Bloom to anyone interested in buying a vehicle! He is great to work with! He makes the long process of buying a vehicle much easier to deal with. He is honest and will do what he can to help you with whatever you need!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for the kind words and 5 star rating. We are glad to hear you enjoyed working with Brett Bloom. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL