Hyundai Eugene

It is sad that a customer has to go up to Salem to the Hyundai dealer there to get service. The Hyundai dealership in Eugene is not supportive of customers. They do not return phone call, they are extremely hard to get a hold of, they do not follow up after a sale ...personally. Rude on the phone when you do get them. Not the kind of dealership I personally want to deal with. Sad.

Had an excellent experience with Juan and the dealership overall. Absolutely recommend shopping here. Ask for Juan

Absolutely loved working with this sales team at their new facility! Big difference from a few years ago! Glad I gave them another shot! jim

I have been working with Landon Sales Dept on buying a new car & through the process he was a very , Knowledgeable, Professional & kept in contact with me through out the Sales Process. Thank you for having a Young Man that is motivated & wants to help the process of selling Cars… Enjoyed working with Landon Thank You, M. Johnson Lebanon , OR

Sneaky company who does the trick of offering a rate during negotiations, then can only offer a higher interest rate after you are in the room to sign paperwork. Absolutely not a company I will be working with in the future

This dealer will charge you $450 because they etched the VIN number on the frame for a so called "theft deterant". Even though you didn't want it or asked for it and it boldly states in the paperwork it is not required for purchase or lease of the vehicle, they will not remove the charge. They say it's on all their vehicles, so I say shop somewhere else unless you want to spend an extra $450 for nothing. It's the new money grabbing scheme for dealerships.

Take your vehicle to Sun Automotive in springfield. Unlike Sheppard who will overcharge, underperform, don't fix underlying issues- first they do $900 of unneccessary "repairs" that don't address the issue, poor customer service, really expensive diagnostic charge, etc

We were looking to purchase a used Toyota 4runner, looking online we came across a great deal at Sheppard Motors Hyundai in Eugene Oregon. We contacted the dealership and dealt with a salesman by the name of Jose Sanchez who was very professional and friendly. We drove to Eugene from Salem and Jose met us at the front door with a smile and laid back positive attitude. We are both a bit of a smartass and Jose was able to join in a little while staying professional. My wife really stresses about car shopping so this made it so easy and made her comfortable. The overall experience was great and I would recommend anyone to go in to Sheppard Motors ask for Jose he will treat you well and help take the stress of buying a car away.

I had a charging issue and went in this morning and Tylor was extremely helpful and supportive helping me sort out the issue. My sales person Jacob was not at the dealership, but he has also been extremely helpful.

Val Petrukhin was amazing. Many thanks for the amazing service and the long distance assistance making a clients dream come true.