Reviews
Incredible buying experience from start to finish.
I called about a used car listed on ksl. Mitch, was awesome as he answered all my questions leaving no doubt the car was everything advertised. He did everything he said he would. Had the car up front and ready for a test drive when we arrived. The financial aspect went just as smooth. Thanks Mitch
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow! Thank you for taking the time to leave us and Mitch a stellar review! We truly value your business!
Great. Got what i needed, found me the best deal.
The salesman was not aggressive and worked things out for both of us to walk away happy. Upfront and honest with my trade. And sold me an awesome truck. They did my financing and found the best rate. Threw in the interior protection and did a thorough inspection and detail.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, Lati! We appreciate your business and you taking the time to leave us a wonderful review!
Excellent Service
I had to trade in my car due to divorce and went to Performance Ford in Bountiful, Utah. Andrew Uribe was an awesome salesman. He had no problem showing me all of the different options available and was very knowledgeable with the product. After finally deciding on a new Explorer the process was fast and easy. Ghassan Doud was my finance manager and walked me through step by step explaining everything. I never felt the stereotypical sales push to buy. Excellent work and thanks for the great deal on an awesome car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very pleased to hear that Ghassan and Andrew took excellent care of you. Thank you for taking the time to share your experience! We appreciate your business!
No pressure! Great customer service!
Found a great price for a great car through CarGurus.com. The price I found there was the exact price at the dealership; no hidden "gotchas." Our salesman, Andrew Uribe, is highly knowledgeable, no pressure, and friendly. The finance guy, Ghassan Daoub, found us a better interest rate than I could get at my credit union. Great car buying experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We value your business, Lisaii! Thank you for taking your time to leave us and Andrew a wonderful review!
Amazing service
Thank you to Mitch for being so nice and helping me get the car I really wanted. He was thoughtful and friendly. I told him I needed to pick up kids to school and he understood and he waited for me with all the paperwork ready for me. Costumer service was awesome, I will go back to you guys in the future. Mila Tuttle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mila, we appreciate your business! Thank you for taking the time to leave such a great review!
Excellent.
My experience at Perfermance Ford was great. Gage my sales rep was amazing. He answered all of my questions and made the process so easy. I'm very happy with my new Ford Edge. I would recommend Performance Ford to anybody looking to buy a vehicle. Ask for Gage. Great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us and Gage a wonderful review! We truly value your business! Have a great day!
Todd L highly recommends Robert Alvary!
Robert is awesome! Super nice guy, knows The ins and outs of the car business. He understands the value of financing your car with the financial services that fit your buying preferences. He’s is there for the customer and dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Todd, thank you for leaving us and Robert a great review! We truly appreciate your business!
Standard, un-ethical issues
Found a vechile in which i was interested that was showcased for the performance price of $61,631 however a click here for the special internet price. After clicking the link I was asked for my contact information (standard i get it) before getting the special internet price. After clicking submit I recieved an email from Andrew with additional information listed on this vehicle as well as others on their lot. with that email was the special 72-hr price of $61,631. Since this appreaded to be the exact same price as the performance price listed I called Andrew at the dealership. Andrew informed that the $61,631 was infact the special internet price and there was no other sale price. Seems like the standard "fill this out so we can get your contact information and be completely honest with you just to get you to walk into our dealership and pressure you into a sale" trick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
My name is Devon Dillenburg and I apologize for the miscommunication, we definitely didn't mean to mislead you. As the Internet Director for our store I value your feedback immensely! I will make sure that our buttons on our website don't mislead moving forward. I understand if we can't make this right but I would love to try. If you'd please contact me at your convenience I will do whatever I can to make it up to you. Devon Dillenburg 801-292-4433
Hello I can explain and shed some light on this. At Performance we offer special internet pricing that when requested starts a process that is designed to send our customers current market pricing or better on the vehicle of choice with payments, dealer doc fee, and tax in a total out the door breakdown for full transparency. This also should include a model with additional options on it and one with less options on it just in case our customers want to consider adding or reducing their monthly payment for additional convenience features. We will also beat any price from any dealer at any time if you find a lower price. I hope this helps explain our process to be the number one priced Ford Dealer in the region. Keyston Gibson 801-295-3481 Digital Marketing Director Performance Automotive Utah
We are very sorry you feel that way. Our customers are the only reason we are here so at the end of the day we have to make sure you are taken care of. Whats a good number to reach you on so we can get additional input from you? This is about making sure You are taken care of but also making sure we listen to our customers to make internal adjustments. Thats why we pay money every month to have these reviews set up for customer feedback good or suggestive. Feel free to also text me on my cellphone 435-849-2866 Keyston Gibson 801-295-3481 Digital Marketing Director Performance Automotive Utah
I understand that sometimes things do update as they should however one think i don't understand is the interactions between a business and their "potential" customers. I left specific instructions on the contact form to call my work number if contacted before 6pm. Andrew decided to call my cell and then sent a text, "unprofessional" I may add, with only a " is this Albert" question...all before 6pm. No introduction, no " hello this is Andrew from Bountiful...what happen to customer service? I understand business is business and time is money however if you want to get an internet shopper inside your showroom at least meet them halfway. My time is my money as well and ultimately you should be trying to get both.
No this does not address the "click here for the special Eprice" scam just to data-mine customer contact information. Additionally, this aslo does nothing to address the unprofessional and unethical business practices exhibited.
Great quality of service, professionalism, and integrity
I saw a car and mentioned it to my colleague...who so happen to have worked there before and knows who works there. Power of referrals! And it was Andrew Uribe who I was referred too. I have no reservation in any least to give Andrew a recommendation to any person or persons (as well as the other person that I worked with when I first got there. He was way nice, professional, and when he didn't know something, he was honest about it and asked. That is the way it should!!) Between the two sales people, and Gage, it was way awesome!! Our whole family was there (wife and three kids) and the three people were patient and made the kids laugh when we were signing papers. It made the experience more-the-better to want to come back and just have conversations with them. Being in the business of customer service myself, it is integrity, professionalism, and honesty that gets you a long ways. As much as any sales person wants to make the major big $$ when selling a car, both sales persons were more interested in meeting our needs and answering our questions, than trying to push us in buying the car. Even though we had a car that was of interest to us, we felt comfortable in the whole process. Again, thanks everyone there that was patient with us as we kept you from going home past business closing! All were great! P.S. Thanks also for the Fat Boys in the Customer Lounge! Had a couple while there ;-)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow! We are so pleased to hear about your wonderful experience with us! Thank you for your business and for taking your time to leave a great review!
Great quality of service, professionalism, and integrity
Exceptional work and customer services done by Andrew. He went above and beyond expectation and helped us along the way in answering our questions. Thank you Andrew and your team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to hear Andrew took great care of you! Thank you for your business and taking the time to leave a stellar review!