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Hendrick Buick GMC Cary

(120 reviews)

Reviews

(120 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service Department

Always love talking to the staff at the Cary location. They are always very knowledgeable and helpful with anything pertaining to my vehicle. Highly recommend working with Jonathan Bryant (JB) who always goes above and beyond to make sure I?m taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello H3, thank you for taking the time leave us this review. If you have any further questions, please give us a call. We're always happy to help!

Hendrick GMC

JB and everyone at Hendrick are the best. Clearly these folks want and appreciate your business and do their upmost to make sure you come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

James, thank you for taking the time to leave us this positive feedback. We look forward to your next visit with us!

Positive experience

excellent, positive experience. Friendly and very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Nc State Fan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Cadillac Cary.

Buick Enclave 2020

Great service, good price. Team members were readily available very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Wayne Rees, thank you for taking the time to leave a review for us at Hendrick Cadillac Cary. We're happy we could meet your expectations!

Saab repair

Cory is the best , he is very helpful and is always ready to answer and question.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave us this review. We are so pleased you had a positive experience with our service department!

Great Experience

I just purchased my 5th Cadillac. The last 3 have been from Hendrick and I will continue doing business there. Best customer service and a joy to work with in purchasing and in maintenance...Thank You.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Julia, thank you for taking the time to complete this survey. We are so pleased you had such a positive experience with us.

Happy Happy

Great Experience with the staff; I will purchase my next Vehicle there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Aaron Bastien, We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Recall service performed

Very pleased with visit. Experience has always been pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Al, thank you so much for taking the time to leave us a review. We are so pleased you had a positive experience with us.

Transmission Service for CTS

Kyle, my service interface, was knowledgeable, courteous and on top of the effort. I was completely satisfied and would recommend the team any time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Bruce, thank you for taking the time to leave us a review. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Hendrick Service

Hendrick always does a great job no matter what you need from buying a car, new or used, to any service you may need. They are always friendly and so excellent work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hey Jack, thank you so much for taking the time to leave us a review. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit with us!