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Quantrell Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (102 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (102 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Sales, service and office all excellent people

I drove over 400 miles to look at a Cadillac Alante these people had, spoke to Tim on phone before I went to look at it, he gave me straight answers to all of my questions and when I went there everything he said was exactly what we had discussed on the phone, I took a short test drive and bought the car and drove it home that same day. It was a great experience, actually bought the car over the phone and just went up and paid for it, had some laughs with some nice people and drove the car home. I would highly recommend this Quantrell Group, all excellent people. Billy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks, Billy! If you're in the area, stop back by and see us. We appreciate you making the drive!

Quantrell Cadillac Service

Great service, great people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you! We have great customers, too!

Manager

Always get a friendly, efficient experience when getting my Cadillac serviced at Quantrell. They make you feel special!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

You are special! And greatly appreciated. Thank you for taking the time to write a review.

do not understand

The work on the car was completed as promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Glad you were pleased with your service. Thanks again!!

Experience Review

Jim Sparks is the best customer satisfaction car sales rep I have done business with. Great follow-up was superior and knowledge of process and product were excellent. My first CTS was also a great experience and thus the second one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for reviewing your experience. We appreciate your loyalty and your business!

cadillac

Everytime we come to Quantrell Cadillac we are treated with courteous, friendly, and trustworthy employees. Earl Thompson is our service representative and we can not say enough nice compliments about. Earl. He is always willing to go out of his way to help us and is so polite and very intelligent. He is truly an asset to your company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Mr. & Mrs. Boggs! Earl certainly cares about his customers! And we all appreciate your business.

Scheduled Preventative a Maintenance

I called on Friday and scheduled my 2011 Cadillac SRX in for routine oil change covered under my Preventative Maintenance Warranty. They made my appointment for my requested date and time on the following Tuesday. When I arrived they promptly greeted me and my friend and I were given a courtesy shuttle ride to the shopping center across the street. They came after us in the shuttle vehicle when my car was ready. Not only did they change my oil but they rotated my tires and gave my car a courtesy car wash. All was done within one hour and then we were on our way!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

So glad you enjoyed your experience. We appreciate you and your business!

Quantrell Cadillac

Quantrell Cadillac does an outstanding job in all areas including the Service Department and Sales. Jim Sparks in Sales, and Earl, Matt and Mr. Bentley in Service are professional and work to satisfy the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Hendrys! We sincerely appreciate your business.

Bonnie, Academic Dean, Lex. community college

Just purchased my first new ATS Caddy and fell in love with this car. My salesperson, Ken, was awesome and made purchasing this beautiful car a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your business and your feedback. Ken Dawkins takes great pride in providing excellent customer service. And you are appreciated!

excellent experience

I boughtcmy first car here 2 wks ago. I love it I got it for a great deal and everyone was very nice and helpful. Looked at it one night went back and bought it and was out in an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for taking the time to write a review. We appreciate your kind words!