Koons Silver Spring Mazda

I had a good experience at Koons Ford of Silver Spring. I found the exact car I wanted in tip-top shape, at a fair price, with excellent customer service, and attention-to-detail. Ask for AJ (Anthony Jones); he is very competent and helpful. If I buy another car from this dealership, I will work with him again.

Great experience, very happy with the purchase and the sales representative Eboni was very helpful. This is my second car from Koons and no any bad experience.

I give 5 stars for this dealer because it was a pleasure purchasing a vehicle from this dealer. Narh Caternor was my sales person, highly knowlegeable about the Explorer I purchased, extremely friendly and professional (highly recommend you call him). The Finance Officer Michael Mabry was also very professional, I was expecting a high pressure sales pitch, however no pressure, discussed what I was interested in and he answered all my questions. This will be my go to place for my next purchase.

I want to thank Mr. Van Lewis 4 his patience n professionalism. Mr Van is one of a kind "Product Specialist". He deserves an Award.

TERRIBLE TERRIBLE SERVICE! Especially from the service advisor BRANDON STAPLES. I went to get my car serviced and first of all the estimated time to get an oil change is 90 minutes, I waited for over 2 hours. And brandon was suppose to give me a call to tell me my car was done and ready. He never called. I went to see if it was done myself. Secondly I noticed a huge scratch with yellow paint on my car that was not there before. Brandon denied that they had responsibility of the scratch and it could not have been them. But when asked to see pictures of the car before the serviced it, surprisingly that scratch was not there. Now i have to come back to this xxxxty xxx service to get it somewhat repaired. HIGHLY NOT RECOMMENDED, dont get your car serviced with BRANDON STAPLES, he is the absolute worst. GO TO SYNDEY or ERNESTO if you go there. I had my car serviced with them before and everything was nice and smooth. Had great service with them. Want xxxxty xxx service go with BRANDON STAPLES.

I was very impressed with the professionalism of both seller (V. Lewis). and the general mgr (Mr. Si) . Si’s insight was key to sale.

I bought a car to them with problem and I give to Service for 3 weeks and they never fix the problem,They give me back scratch,Wet inside and all they weekend open.I lost too many days of work and time they give me the car 3 times and they never fixed and the Service Ernesto Uribe I don’t recomend is the poor Service ever never treat me like that I no where.Thanks.

I purchased my Focus last year during the Memorial Day sales. I was in the market for a Civic but the sales prices were just too good to pass up. I've always like the looks of the Focus but had concerns about reliablity. Also, the only color the dealer had at the advertised price was black with a black interior. I did not want a black car, especially in the summer. I had a pre-approved loan which the dealer spent hours trying to beat. I was this close to walking out but I wound up purchasing a Silver SEL hatchback with navigation for $15,700 dollars. Still not a bad deal when compared to comparable Honda Civics. I was a little concerned about reported problems with Ford's dual clutch transmission. Of course the dealer assured me that the problems had been solved (of course). So far I've had no problems. The vehicle has more than enough power (at least for me), handles extremely well and I'm averaging just under 35 mpg in mixed driving. It's a little cramped inside and the storage isn't much greater than the subcompact I traded in. There are no safety features either. The car came with Sync 3 plus navigation and remote start. It sounds silly but my favorite feature is the gas cap. It's on the passenger's side. I can't tell you how much time that's saved me at the pump since most vehicle's caps are on the driver's side. I just pull right up to the empty pumps. It's great. I've driven performance cars most of my life but as I've gotten older I've become (slightly) more sensible. I don't need to get to 60 in under five any more. The Focus isn't the most frugal vehicle or the fastest but it fit my budget perfectly and so far it's been very reliable. Ford may live to regret discontinuing it.

We bought a 2010 Infiniti G37 on Tuesday. Great price. Nice car. Super clean inside and out. Our sales representative DE was kind, thoughtful, and expert at showing us the car, leading us thru the test drive, answering our questions, and processing the paperwork. Then the financial office representative SB led us quickly and painlessly thru the title, license, and payment process. We greatly appreciate the kind and expert service we received and would not hesitate to buy another car from Koons of Silver Spring if the opportunity and/or need arose. Thanks.

We saw this vehicle on Cars.com and contacted Dealer. Mr. Bill Fourte was extremely helpful in purchasing this beautiful RDX Acura. Thank you for coming in on your day off and for your patience. Highly recommend this agent and dealership.