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DePaula Mazda

(975 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (518) 708-8683 (518) 708-8683
Used (518) 801-0759 (518) 801-0759
Service (518) 708-8648 (518) 708-8648

Reviews

(975 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Mazda from DealerRater.

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Dan kept my informed on the process of my repair and the

Dan kept my informed on the process of my repair and the repair was completed as promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very friendly and efficient service.

Very friendly and efficient service. Will definitely come back again in the fy for my service needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brian and his staff are all great.

Brian and his staff are all great. Kudos to the service section staff, they are doing an excellent job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

All of the sales staff were very helpful.

All of the sales staff were very helpful. It was an easy car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Dan and Lisa is the service department we’re amazing.

Dan and Lisa is the service department we’re amazing. DePaula Mazda has the best service department hands down. The reason I have dealership loyalty is because of the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service was timely and courteous, I was checked on for

Service was timely and courteous, I was checked on for approval of filters replacement, on my way in a very reasonable time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Technician was thorough and educational in his inspection

Technician was thorough and educational in his inspection video. I was able to have a decent understanding of what to expect during the appointment based off of that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They don’t know what their own warranties cover, they

They don’t know what their own warranties cover, they suggested I called to find out myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was very over priced Lisa is irreplaceable.

It was very over priced Lisa is irreplaceable. She went above and beyond assisting me. She advised me of the discount on the 4th tire, on-line coupon, a loaner and finance plan. I’d go back to work with her but I’ve been a customer with DePaula for 16 years and never had anything compt. Or reduced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I wish I could rate Lisa higher than a 5.

I wish I could rate Lisa higher than a 5. She is very good with customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.