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DePaula Mazda

(977 reviews)
Sales hours: 8:30am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (518) 708-8683 (518) 708-8683
Used (518) 801-0759 (518) 801-0759
Service (518) 708-8648 (518) 708-8648

Reviews

(977 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Mazda from DealerRater.

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Took car for service, reps were very professional and

Took car for service, reps were very professional and timely. Meet with sales person (Jeff ) and will probably get a new vehicle this week.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The staff at DePaula are helpful , they seem to work well

The staff at DePaula are helpful , they seem to work well together and offer a kind of, caring experience , making one feel like their business matters to everyone at the company , I truly appreciate the staff ! The lady who answers the phone when you call could be a little more friendly or at least sound like she likes her job , I do not mean to be rude but ... we love DePaulas service !! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

He is pretty rude .

He is pretty rude . I purchased my car on 2024 and he was our sales manager. He was very rude and had too much attitude. I would recommend get a different sale person .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Met my needs.

Met my needs. Gave me a loaner while the work was being done. Always friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast and easy negotiation's with the manager.

Fast and easy negotiation's with the manager. Gave my wife everything she asked for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Service was prompt finished as promised.

Service was prompt finished as promised. Super nice staff in the service department. Will continue to use

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Dealership was very efficient and accommodating.

Dealership was very efficient and accommodating. I would recommend this dealership to anyone and will consider returning once my lease is up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Todd greeted me at the door and shared his expertise

Todd greeted me at the door and shared his expertise throughout the test driving and buying process. Seamless. Ben, from finance, was excellent as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

They were Prompt, pleasant, informative, courteous, I

They were Prompt, pleasant, informative, courteous, I would recommend service to family and friends. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Technician never reset my speedometers mileage indicator

Technician never reset my speedometers mileage indicator Screen still shows I need service!! Not satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.