Reviews
Write a reviewCustomer service is alive and well!
One of the best buying experiences Arrived at 230 and by 530 I was driving my 2022 Outlander off the lot. Dan and Dave made the process easy and fun. Love our new vehicle we nicked named him Mitch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations to you! Thank you for your business. Mitch is going to a great new home. Dan
EXCLLENT Dealership!
The whole team at Cold Brook Mitsubishi has always gone above and beyond. Whether I am purchasing a vehicle or bringing a vehicle in for service, they always make sure all of my needs are taken care of. They are extremely pleasant to deal with and I really appreciate them. This dealership has a life time customer for sure and I have told all of my friends and family to visit them for all of their automotive needs! Thank you!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Scott! We appreciate your business Dan
Great service
Excellent level of service. I have recommended this dealership to many friends and family members and will continue to do so. I buy all of my cars from Cold Brook Mitsubishi
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank You Jason, we appreciate your business Dan
Cold Brook Mitsubishi THE ONLY DEALERSHIP I USE!
The staff at cold Brook Mitsubishi is TOP NOTCH! My vehicle was in and out within 45 minutes, and they took the time to clean out my car while I waited. Dan and his team at Cold Brook have always been helpful and respectful. THIS Dealership is how all dealerships should treat their customers. 10 STARS for Cold Brook! YOU won't be disappointed!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
As always, thank you for your support! Dan
Coldbrook Mitsubishi
I Have had an amazing business relationship with the family at coldbrook. I've purchased 4 vehicles so far and have sent all my family there for their vehicle needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Deb, appreciate the 5 stars
Service
Absolutely Fabulous!! Everyone from the sales representatives to the technicians are always so friendly and helpful. I would never go anywhere else! Cold Brook Mitsubishi is the place for me!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Judy, always a pleasure
Great service.
Work hard for their customers. Always pleasent to work with and willingness to help. Always a joy to come in and check what is available. They work to get you the best vehicle at the best payment. Purchased my second vehicle from them today.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Tammie, we appreciate your business, again!
Always a pleasure visiting the shop :)
Everyone is always kind and remembers my name every time I come in. They will go out of their way to make sure you're covered for what you need. I never ask for a rental while my car is being serviced, but they always offer one and I always say yes! Quick, efficient, friendly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Amanda, we appreciate your continued support and business
Not another Saab story
My journey started online where I located 5 used cars that met my criteria. I had 3 horrible, 1 OK experience before deciding to call Cold Brook Saab. Remember, I'm from Pennsylvania and CBS is in Maine. I called and sent an email inquiring about the used 2008 Saab on the lot. Joey took my call and told me everything he knew about the car. Everything. After two days of asking questions, I asked Joey if I would be wasting my time taking a trip to Maine from Pennsylvania to buy the car. Joey assured me that I would like the car. No pressure, just an honest opinion based upon my inquiry. So I hopped on a plane and committed to my pursuit of the car. Everyone thought I was crazy for this, but it?s what I wanted. And to make this story eben better, Joey changes his vacation plans to pick me up at the airport! I leave the house at 5:00 AM for Philadelpia Airport. Take a flight to Boston and then to the little airport in Augusta, Maine. And there he is Joey. Joey and his wife picked me up. The side story to this is Joey and his wife decided to pick me up before they took off for a long weekend in Canada. Is that concierge service or what! We had a great conversation on the ride to the dealership. I couldn?t wait to see the Saab Turbo X. I finally get to see the car. Joey was spot on. It?s exactly what I was looking for in the Turbo X. I took a test drive and felt good about taking the next step to purchase. We did the paper work I was on my way back to Pennsylvania? a 9 hour drive in my Saab Turbo X. Joey?s ?no pressure? assurance is what sold me on taking the trip and working with him to purchase the car. Thanks Joey for all you assistance in this purchase! (I don?t think I will make the 9 hour trip for service, but I would if I lived in Maine.)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Considerate
The folks there contacted me shortly after telling them about my interest in a Saab. They were polite and answered all my questions about the car.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase