Reviews
Write a reviewPleased With This Dealership!
It was my first time in this dealership. I was pleasantly surprised at how easy it was to conduct business. The sales people are friendly and make you feel more like a neighbor and are not pushy at all! The sales gal that helped me was knowledgeable and made it easy to choose the best method for my purchase. There is certainly something to be said for the "home town" approach...not sure I have seen any other dealership that handles people like Cold Brook does. A+++++ to all at this dealer and I would highly recommend a stop for any of ones needs for a new or used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Cold Brook Fan! Thank you for taking time to give us your comments and feelings about our store. We will surely continue to give you and all customers that everyday "Home Town" feeling folks come to expect for a purchase or service visit. This makes us feel like we really are getting things right! Enjoy your recently purchased vehicle and we look forward to continuing many years of service for you.
Unexpected honesty!
I have used Cold Brook several times. I re located from West Palm Beach Florida to the Bangor area. The drive to them was well worth it! I found them to be honest, upfront and very accurate. In fact, I now live in northern Virginia, and am looking at their used inventory, I feel it would also be worth the drive just to buy from them! Steve Warrenton, VA
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Steve! We will always strive to keep the buying and service process easy and comfortable for all customers. Thank you for your kind words and we look forward to helping you with your next purchase.
Best Saab dealer anywhere!
I have used Cold Brook Saab for about 20 years and 5 car purchases. Their service is second to none, they actually pick my car up for any service I need. The sales dept is honest, I get straight answers and fair pricing. In fact I shopped around last time and found Cold Brook Saab to be the best price anywhere by almost $2000. I can't recommend them high enough.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service and Purchase
The service Department was our initial contact over the last several years. They couldn't have been more professional, more courteous or more caring. Marty has been our contact and has always made sure that we were taken care of in a timely manner. Also, there were no surprises at the end of the service, ie his estimate was always on the money. So, when it came time to purchase a new Saab the excellent service was a major determining factor, the excellent deal and a caring, non-pressure sales person was the deal maker.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase