Reviews
Write a reviewEasiest Car Shopping Ever
The majority of my shopping was done over the phone. Andrew did an amazing job finding the exact used car I wanted and had it warming up in the lot when I came down that night to check it out! I went home with it shortly after!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vickie Scruggs, thank you for your kind words and this wonderful review! We happen to be quite fond of Andrew as well and are happy to pass this along to him.
Oil change and alignment services
It was a pleasure dealing with the employees. The guy that cleaned my car went above and beyond normal to get my car cleaned. James was great at the service desk to explain and accomodate us in regards to the needs of my car . Great job guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marian, we are so happy to read such a great review about Pocatello Nissan & Kia! We look forward to your next visit! Take care!
Sorento
Great service and facilities. We have bought two Sorentos and will definitely buy another KIA when in the maryfor a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us!
Great service!
Excellent service! Definitely would take my car here again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Camille Georgeson, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Wonderful experience
I thoroughly enjoyed my experience at this dealership. The salesman was very nice and friendly. He was upfront about what was happening. Same with the manager. They even stayed well past closing time to help me get the best deal on the car I loved and wanted. They were not pushy in the slightest and made sure any and all questions/concerns I had were answered and taken care of. I would definitely recommend this dealership, and particularly Kyle and Amy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Candice Flowers, thank you for your kind review; we are happy to pass along your comments to the team here at Pocatello Nissan & Kia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My car purchase
Top notch I definitely would send any of my friends to them it was a great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
James Lee, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Pocatello Nissan & Kia.
New Truck
Andrew Scott and the rest of the team made buying both of my trucks there a good experience, I would definitely buy from Pocatello Nissan again!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Curtis, we are glad we could help! We will pass this on to Andrew and let him know what an amazing job he did.
Engine repair
I truly appreciate Kia dealership in Pocatello standing by their recalls in whatever aspect I truly thought I was gonna have to get another car but they really came through I really appreciate it that. They where friendly and Approachable Fabian and Dominique Nanez
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Pocatello Nissan & Kia
First Visit to Kia Service Department
This is my first Kia, I have owned more new cars in my 52 years of driving then I care to admit. I researched the Kia Stinger and decided to take a chance, glad I did great car. In my research the one thing that concerned me the most was the internet bashing of Kia dealership service, or lack there of. So my first visit to my dealership for service was a huge concern. However my visit to Pocatello Kia was excellent, and equaled what I have been use to at another dealer/brand for the last ten years. So as spoiled as we have become we were impressed with the service we received at Pocatello Kia which only adds to our stinger experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gary Ball, thank you for your kind review; we are happy to pass along your comments to the team here at Pocatello Nissan & Kia! We look forward to your next visit! Take care!
Sandra Noakes
Was looking for bottled water or a caffeine free drink in waiting room. They did have fruit ,coffee and cookies
- Customer service 1.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sandra Noakes, we regret to hear that you are displeased with your recent experience with us. I am pleased to hear that we were fully stocked with all the goodies that we offer here at PNK. We can't wait to see you on your next visit where we hope you will find the vending machine just around the corner fully stocked of non caffeinated beverages along with our water cooler that dispenses ice cold water.