Jim Hudson Toyota

If I could give ZERO stars, I would. We bought a new Highlander last year (5/2021). It has been in the dealership for service four times. Out of the FOUR times, I have been disappointed in their service FOUR times. Against my better judgement, and because I like to give everyone another chance to get things right, I took my HL in on Saturday for 25K service. I set up the appointment online and in the comment box at that time, wrote that it was for the 25K maintenance, I wanted a new key fob, and I wanted the tires filled with nitrogen. When I arrived for the appointment, Hunter "took care" of me. I told him again that I was there for maintenance, a new key fob and the nitrogen (what was the point of filling out the comment box online?) He said it was a Saturday, so they wouldn't be able to get me a key fob. No further information on that was given. Just, No. I mentioned to him that the TMS light kept coming on and I wanted the tires filled with Nitrogen, as I was tired of having it come on - some days when the outside temp is 70 degrees. I went inside to wait. He came back an hour later and said my car was ready. I got in my car and when I got to the parking lot, I checked the pressure in the tires. They didn't know, but I took a picture of the pressures before I left it with them.......and just as I expected, NO NITROGEN was added to the tires. I looked on the receipt and it was no where on the receipt, either that I requested it NOR that it was done. And that was the LAST time I will go to Jim Hudson Toyota. I will not recommend this dealership to anyone. I feel like you got our money, now you really don't care what happens to the car. My husband called shortly after I left to speak with a manager. The receptionist who answered the phone said the sales manager was not there at that time. He asked for ANY manager. She put the phone down but not on hold, spoke with someone standing nearby and told them that this was a call for a manager. The woman (manager?) said, well, he will have to speak with someone else, I'm going home. (GREAT example of customer service....) The receptionist came back to the line and tried to help my husband. She said she ordered the key fob (they only have one person who can do key fobs on Saturday, so they don't like to do them on Saturdays.) and it should be in by Wednesday. (Why would Hunter not do this at my visit????) She listened to his concerns and appeared genuinely interested in helping. SHE has been the ONE person who actually tried to help. It's Thursday afternoon and I have not been called about the key fob. I will go elsewhere for my service from now on. I am tired of being disrespected and feeling like you don't listen to my concerns. I won't tolerate it.

First let me say this: I've used Jim Hudson service dept for a long time, so even though I gave them one star today, over all this mishap is just a bump in the road. It's not that they didn't correct the problem; rather the one star is because my service advisor didn't believe me. They changed my oil last week, but old oil was showing up on the dipstick when I checked it at the house. So either they didn't change the filter (which they claimed they did) or it wasn't finished draining and they put the drain plug back on too soon. They need to work on the old adage, "the customer is right" especially when he has pictures to prove it. Update: Can't explain this, but after thoroughly draining my engine oil and replacing it with 0w-20 Mobil 1 synthetic oil, I noticed a slight residue on my dipstick. In the past this never happened. So, Jim Hudson is not to blame. They did their job. My apologies.

I felt the sale was high pressured. I was even told that they would certify the car for me. Little did I know that all used cars are certified with this dealer. I asked for a copy of the paper showing that the car was certified and was told that I couldn't have it. I was not shown how to work the apps package or even how to sign into the app. I found out later that it was still listed as belonging to a person in Hollywood Florida. I had to send a copy of the bill of sale to get this changed. I was told to let my son help me with this when I got home because they couldn't get the vin to work to get me into the program. I still haven't been able to get the panel to work or allow me to use the apps. It doesn't even sync to my car. If I try to call the dealer to make a maintenance appointment, it calls Florida. When I finally got all of my papers from the tax office and DMV, the vin number at the DMV is not correct. It is actually my old car vin which I did not trade in but kept and gave to my son. I met 3 other people that bought cars from Jim Hudson with the same problem. I'm taking my car back to them Saturday to make the correction with DMV. I only had one key for the car. Everything about this has felt awkward, wrong and left me feeling as if I was getting the short end of the stick. I'm not happy with my purchase.

Exceptional Service Center!! Finished on time and under the cost estimate. Comfortable waiting area, with full service Cafe. Mr. Barton explained all the work performed on my car and the entire courtesy inspection sheet . Quality Service and Quality Technicians, truly an excellent Service Center.

I am the original owner of this vehicle, I leased it in 2019. I recently moved from NC to SC, paid taxes, infrastructure fee, registration, license plate fees and registered the vehicle in SC. I tried to buyout my lease from this dealer, they pulled out a pile of paperwork that said had to be signed, some of which was waiving any remaining manufactures warranties I am supposed to get, other paperwork included new and added fees, fees for purchasing transactions, and then to boot, wanted me to sign a power of attorney assigning this dealer all authority. I asked what this was for they said "Oh, so we can register the vehicle and get the plates and title the vehicle with new lein holder" I told them this had already been done and the bank who is financing the purchase will take care of getting a title with a lien with their name on it, as per my bank. They went on and on, said I had to sign all of the paperwork and assign them power of attorney over this vehicle. They also wanted me to sign paperwork stating I received the paperwork but refused to give me the paperwork, saying, no we keep it here. I pointed out to them that it specifically states I received the paperwork. They continued and said but you're not getting a copy of it. If I don't get a copy of it then I didn't receive it, I only had a brief moment to look at it, before they were going to snatch it back. The salesman got all of his managers involved, sales manager and business manager in this sketchy paperwork thing, I felt like they were ganging up on me to coerce me. So it seems that dirty games and tactics run deep and is entrenched at this dealership. I called Toyota financing in reference to this and they said no, your bank who is financing the vehicle does this. I asked Toyota financing if I needed to go through the dealer to complete the lease buy out, they said absolutely not. You can if you want to. So be very very leary of this dealer. Trying to leave, they refused to give my keys back, that they said they needed earleir to "check the vehicle out". I told them I have no problem calling the police, took me awhile to get my keys back, they didn't want to give them to me I suspect they wanted to somehow put the vechicle back in their name, call it a new sale, generate more sales taxes for me to pay as well as other fees that the dealer could profit from, then sell it back to me for the greatly inflated new and current price of the market today. Anytime money is at hand to be made, most people will do what ever they can to grab the money. Definitely not moral, descent, shouldn't be legal, nor reputable. If you go here, watch yourself, and watch them like a hawk, be on guard for any thing that seems like it's not quite right, so you don't get BURNED. Go to ANOTHER DEALER!!!!! Part 1

When I arrived @ the Jim Hudson dealership, David Bowden, Internet Sales Mgr., was the one who approached me. Little did I know, this was my lucky day. From the beginning until the day I purchased the car, & even later when he called to ask if I were enjoying the vehicle, he proved himself to be professional, courteous, friendly, knowledgeable, & also concerned about me as an individual. Since my car was not on the lot, he kept me informed as to its arrival - something I appreciated since I was driving a rental. David is a genuine guy - sincere, honest, & helpful. What you see is what you get, & in David's case, that is something very special. The irony is I had asked for a female salesperson on the phone prior to visiting the dealership. I am so glad I didn't get a woman! David made the process enjoyable. Needless to say, he is an asset to the organization, but I believe the owners already know that. It was a pleasure getting to know him. So if you're in the market for a Toyota, ask for David Bowden. You'll be glad you did. Thanks, David

What an ordeal i went through at this dealership. All by phone about a truck I was looking and sending pictures about my trade. They didn't even offer what KBB said it was worth, only $3k off. Told Doug military not even that was given in the estimate. The long and short of it was the truck listed for just over $34k and after the trade in amount it was just over $34k. Figure that out. I wish the owner would call so he could explain what type of math they used. At 72 I was very upset that the only thing that was texted back to me from Doug was "I understand" I'm sure they won't reach out to me because of the short supply of Tacoma"s today, if you want here's our price. $2500.00 for market update? I just don't know how we went from $34k to $42k for the selling price. I guess it was just some old man on the phone who wasn't going to buy anyway But yet I said to Doug I could pay cash if need be. Oh well you'all have a great day. You m,issed this sale

It's the slowest month of the year; totally disappointed for $900+++!!! After 4 years. Wow🤨

I had a pleasure to work with Angel Cedeno and the team on purchasing two cars for my kids: CH-R and RAV4. Even at the difficult inventory time, It was an easy business. It did not take long time. The dealer understood what we need and quickly located both cars for us. We are waiting for the delivery. We highly recommend Jim Hudson Toyota to all buyers who are looking for a smooth transaction.

Had appt. 11:30. Didn’t get cat in shop until over 2 1/2 hours later. Even then did not fix but half of what I called them about. They care nothing for its customers, only the almighty dollar. Clark DuBose