Reviews
Write a reviewMr. Joseph McSwain, Ret'd Educ.
The staff was very helpful and courteous. The waiting area was somewhat cold however.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Joseph! Please let us know if you have any additional questions about the services you received! Take care!
Quick Lube Service
Visited the Quick lube for an oil changed. Quick and excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Realtor
Had my standard check up oil change, got some new wiper blades and air filter, tires rotated. All was done in a reasonable time and work was explained to me as needed. Always a good atmosphere and pleasant surroundings.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is great to hear everything was completed to your satisfaction, Margaret! Please let us know if there is ever anything else we can do for you! Take care!
Quicklane - The Works
The Quicklane personnel change in the office has definitely improved the customer service aspect. Thanks for the coffee also! Crossroads Ford in Cary is the model of pampering customers, maybe a bit extreme with pastries and nabs but the customers appreciate them. Thanks Lafayette for noticing and taking action where improvements can be made. Technician Joshua Bowman does an thorough job and I feel confidant that he cares about his work. My thanks to him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Yay yay yay yay
Always good Service. KP is an outstanding sales man who we have recommended several times.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Another great service experience
I've always been skeptical heading to the dealer for those times when the service advisor says, "Yeah, ummmm, you need new brakes, new tires, fuild change, transmission service, etc..". I don't get that at this at LaFayette ford. I appreciate the honesty and believe it's how you make clients for life. When I go in for service I'm usually in/out in 45 minutes so I just wait on it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the wonderful review, Matthew! It is great to know we have done what it takes to of earned your trust in our business!
New vehicle purchase
Very well pleased. Salesman and sales department knowledgeable, friendly and worked well as a team and I drove a new vehicle home well satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Here at Lafayette Ford Lincoln, we sincerely all hope to see you again! Take care!
50K Vehicle Service
Service staff was warm and receptive. I appreciate that appointments aren't necessary and the fact that the franchise has a walk-in/ quick lube service. Makes scheduled vehicle services more convienent for working professionals.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
nice service
Friendly staff and helpful. Labor is quite high for services.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate this honest feedback of Lafayette Ford Lincoln. It means so much to us to have earned your trust in our business! We hope to see you again in the future!
Awesome experience
I loved my experice and it was like family helping family great people great additudes and they helped me get into a much needed car that I love every lil feature about it was the best experice I have ever had with a dealership great work
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase