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LaFayette Ford - NC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,208 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,208 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great services!

The entire staff was helpful during the repair of my car, from James who took my car in and Tess who gave me a car to drive while repairs were done. Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mrs

As always I received excellent service. Everyone was professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Miss Belinda Trumble

Problem was solved. Also found out some other things that I needed to know. I got my car back earlier than scheduled.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good service

F150 2014 I very happy with my truck and also the service that I received from sales and all the staff a Lafayette Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The best and fast service

Drove in with what I thought might be a bad battery.With in 2 minutes Michele Dunham and James Melvin showed on the battery tester that I needed a new battery.Iwas out within 10 minutes,Could not have asked for more,unless the battery could be free!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Wonderful service staff as always!

While warranty repair on my Fiesta was being done, I was provided quality vehicle to use. Work was done quickly and the process was explained thoroughly to me by Mike. Staff was very helpful and courteous as always.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The staff is very attentive and gracious. They could not find what ever it is that rattles off and on in the car, not could the fix the panel on the door that constantly pops out of its track. Being careful not to bump it is not a good answer. They did find a different noise caused by a strut that was replaced. Thank you for that. They did get it in and out quickly to accommodate my work schedule. That's appreciated as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New key

Excellent customer service and customer care.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great job

Michael green very helpful, courteous and professional. I will only bring my car to this ford dealership from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

I have always had good quick service and the staff treated me very welk

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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