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Flow Audi

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (26 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (26 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Colonel, USAF Retired

Positive Plus!!! Major league in all respects, from initial greeting to genuine interest in knowing whether or not services performed were satisfactory.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience buying a Golf GTI at Flow

Great! Very easy and helpful. They went above and beyond and we have enjoyed our new Golf GTI and would buy another vehicle from Flow.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Monique Simmonds

Ray Jordan has been a tremendous in helping me find the perfect car. Friday March 24, I drove out of the dealership with my new Audi Q3, trading in my Jetta. Ray was very knowledgeable I answering all my questions and offering to see me for a tutorial to help me navigate all the new features this car has; I will be seeing him for that reason tomorrow. Flow has been great to deal with over the years and for that reason I did not even go to another dealership to look Bravo Flow!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service, low-key approach

We worked mainly with Shane from Flow Mazda (where we began our search), but were glad he was able to come with us when we decided on the Jetta. Though not what he'd been trained in, he put in extra effort to learn more about the VW brand and the Jetta. Unlike with most dealers in Charlottesville, we never felt pressured--only accommodated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Satisfied customer

As always , everything goes smoothly , from the moment you walk into the service department, Mr Tim Riley lets you know how much time it will take and keeps you posted all along how much time is left to finish the job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Customer Service

Great customer service and I was made to feel like they really cared.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

I really have enjoyed coming in to flow. Tim is amazing and I really trust these guys with my car. Totally did not feel the same way in dealing with my Toyota and ended up taking it to another shop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great, honest service

Great, honest service. I felt that the staff was very knowledgable and forthcoming. Everything was clearly explained, no hidden fees or costs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very professional and helpful

From sales to service these are the most professional and accommodating people I have ever had the pleasure to make acquaintance with. Truly outstanding!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Super efficient and friendly service

Could not rave enough about the whole experience: efficient and friendly and keeping me informed as to what was being done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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