Reviews
Write a reviewIncredible customer service!
This is our second purchase from Billy Howell Ford in as many months. We worked with our Randy Mankovitch & Dan Hayward. They took great care of us again! It was a very professional, relaxing experience. We are looking forward to doing business with Randy again. Regards, Dan McMillan
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, John. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Best Regards, Brenda Howell | bhowelllaye@howellford.com
Great service
Very good and efficient customer friendly service department is why I keep coming back. Keep up the good work and great service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Barbara and thanks for the great feedback! We're very happy that our staff were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best Regards, Brenda Howell | bhowelllaye@howellford.com
Great Service
Service department treated me with courtesy and professionalism, service was quick. They answered any and all questions that i had
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the review, Jim. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best Regards, Brenda Howell | bhowelllaye@howellford.com
Great service and facilities
Car was taken a few minutes before the scheduled appointment time and the service was completed quickly which was great. Everyone was super friendly and the waiting room was comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your time to share us this review, Deena. I am pleased that our staff was able to provide you a friendly and quick service experience. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don't hesitate to contact us if you have any questions or concerns about your car. Best Regards, Brenda Howell | bhowelllaye@howellford.com
Wonderful service and lease with Bruce and Jeff
we took our Lincoln in for the 30,000 mile check and Jeff helped us in service....He was amazing, helpful and we will be using him for all our service needs with our new Lincoln and T-bird from now on....We also got the new Lincoln with the help of Bruce Castleberry who is wonderful...so helpful and accommodating and we know him for years and trust him! Great service from both the service dept. and new car lease...pleasure to work with both Bruce and Jeff
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Madeleine! I'm very happy to hear that Bruce and Jeff were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best Regards, Brenda Howell | bhowelllaye@howellford.com
Excellent Dealership
Friendly staff, timely service and as promised. Our family has been dealing with Billy Howell Ford since they opened in 1975 I believe.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert and thank you! We can't tell you how much we appreciate your loyalty! Thank you again and we look forward to working with you again in the future! Best Regards, Brenda Howell | bhowelllaye@howellford.com
Outstanding Service
Jim did an outstanding job helping me buy the F150, he took the time to understand the need and selected the truck that would be the best fit and didn't try to sell me on something I just didn't need. He positioned himself as a condultant and not a car sales guy, I really appreciated the approach. I'll definitely recommend him to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Jim is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new F150! If you have any questions or concerns, please do not hesitate to come see us. Best Regards, Brenda Howell | bhowelllaye@howellford.com
Awesome service!
My husband and I bought our 2016 Ford Explorer at Billy Howell from Randy Mankovitch. He has been the best overall Salesman we have ever dealt with. He was very helpful and we were not pressured at all. Which is huge for us!! We loved everything about our new car and Randy made us a great deal and didn't try to fool us into something good we didn't want or need. He showed us all that we needed to know on the vehicle before we took it home and he took great care of us!! We highly recommend him!! Thanks Randy and Billy Howell Ford!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words mean a lot to us,ChristI. We appreciate your feedback and are happy to hear that Randy was able to meet your needs. At Billy Howell Ford Lincoln, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best Regards, Brenda Howell | bhowelllaye@howellford.com
Excellent Service
Mike in service is just amazing and a pleasure to work with! Love taking my car here for service, always a pleasure!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike and the rest of the team are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication, David. We appreciate the time it took for you to give us this feedback. At Billy Howell Ford Lincoln, we value our customers and we look forward to seeing you on your next visit. Best Regards, Brenda Howell | bhowelllaye@howellford.com
Great Experience, Again!
We have bought our last four cars from Billy Howell, and have had an excellent, professional but friendly, and efficient process each time. We like Ford cars, but would be willing to stay with the brand even if we preferred another to keep purchasing from Billy Howell; the experience is truly exceptional. Our most recent purchase took a total of just under four hours from the time we entered the showroom until we drove off in our new Escape, a significant portion of which was spent in just talking and catching with several people we have worked with before. This is the ideal of how a car purchase should work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bonnie, thank you so much for the great review of your experience at our dealership. All of the employees appreciate your loyalty to Billy Howell Ford Lincoln . If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact us. Best Regards, Brenda Howell | bhowelllaye@howellford.com