DCH Wappingers Falls Toyota

I had been checking prices on corollas on line and thought this was the time to buy. I drove in the Lot and looked to my right and there was my car waiting for me! Chris Hemming was the second thing i saw with a pleasant smile. I wasn't sure if i was buying a pre-owned or new but when i saw my Silver Star ( oh yes i named it then and there) I was hooked. I did a price comparison between the 2014 and a new car and the price wasn't that much more. Next we talked trade in and since my last corolla had 250,000 miles on it i didn't think i was going to get anything for it but they surprised me again. This is the 3rd corolla i have bought from DCH and it was the most pleasant experience yet . I felt no pressure to buy and Chris did everything in his power to make it a easy transaction. He even went overboard removing my bike rack off the old car.I am hoping the service dept has improved since the previous owners seemed not to care after getting your money from the sales. Over all i rate the process so far wonderful and a lot he's to do with Chris.

Took my car in for oil change, tire rotation, and multi point inspection. When I checked the lug nuts, they were on so tight I broke my socket adapter trying to get them off. Also, my cabin air filter, that they said they checked looked like the mice had been living in there for weeks. I called the dealer, like they asked if I could not give them perfect 10s. I was told they would check into it and get back to me. They never got back to me.

I've been to a lot of dealerships over the years. I've written a few bad reviews, but I've never felt the need to write a good one until now. My experience here was great. Everyone I interacted with was pleasant and helpful. I stopped in to see a specific used car. I wasn't bombarded by sales people and within 5 minutes of walking in, I was introduced to Evan. He came right out with the keys and started the car. We talked briefly about how we couldn't purchase it at this moment(most sales people react poorly assuming youre wasting their time) due to insurance not paying off my totaled car yet. Evans demeanor didn't change and we continued to look over the car. He gave me the car fax and off we went. A week and a half later I contacted Evan to come back in for a test drive. I arrived and the car was ready to go. Drove it, discussed warranty information and let him know I'd be in touch. Today I purchased the car. I had my own financing, but I was in and out in 2 1/2 hours. Mark, Pinkal and Terry were all great. They had no prior knowledge that I wanted to buy it today. Never once did I feel pressured or bombarded throughout my 3 visits. This is the way car shopping is supposed to be! Their team did a great job as a whole, definitely worthy of recognition.