DCH Wappingers Falls Toyota

Terrible service , their intire phone system is a joke it take about 20 phone calls to exactly give a real person u feel like a dog chasing its tail don't believe me ? Just try to call and you will see

No issues, overall they are pretty efficient and knowledgeable. Definitely trust them with my car

Everyone was professional and I was kept updated as to what was being done via video

Even when things don’t go as planned the service department at Wappingers Toyota does whatever they can to help.

Courteous and professional Waiting Time was a little to long in general everything was very good

Zion and Dylan were beyond helpful and I recommend them to anyone. Their demeanor and listening was exceptional

He was so helpful and kind to me when I thought I had to cut the visit short.

It was great but it was very long wait, I will be back. Thank you

Lauren was wonderful. However, the other staff members didn’t initially seem to want to greet or assist me as I walked into the door. They stood, chatted with each other, and looked at me but didn’t bother to acknowledge me. Lauren was the only one who made me feel welcomed in the office. She explained the process and reminded me of previous prepaid service I acquired in Baltimore. I’m a new Poughkeepsie resident and new to this location. I would appreciate staff who make me feel comfortable about bringing my vehicle for service. I would prefer not to venture to another repair service but I appreciate professionalism and good customer service. If I have to go elsewhere, I will. Thanks, Lauren. And thank you.

Hassle free, honest and upfront, no hidden fees. Great group of people who will go out of their way and help you every way that they can. Great with communication and keeping you updated. Nothing but a positive experience.