DCH Wappingers Falls Toyota

Excellent sales department. We dealt with Mike Newsham and Dave Kolozy. Both are fantastic and met our every need

This dealership was sub par. I was shocked that I had to do all the work with my insurance company & we got a 1/2 tank of gas. I wouldn’t recommend this dealership but if they had a vehicle someone was interested in I would let them know what to “expect”.

Very friendly and efficient. They’re great about keeping the customer informed during the whole process!

Form day one I am not happy with their services and products. First I was told the inters per month will cost me around $100. It is more more than $185. The way it was explained to that interest is calculated monthly so but is daily. The rate of interest is crazy too. (Even though I have perfect Credit score.) Dylan told me the Toyota rate is high for that model but still it is too much as compare to Honda or any other bank. When I received the delivery the mudguards and remote starter was not installed. I understand it was a short notice but still dealership has more than two week to order the pars and 18hrs to get it installed. When I was making the appointment I was given more than two weeks of wait because I want to do it Friday. They installed the cheapest possible remote starter. Which the manager was agreed to come down for $500 to $350. But I did not expected that cheap quality. I mentioned two concerns two weeks in advance so those can be checked 1. Some time Remote do not work. (It did not worked when Keth checked it). He just change the battery on the car remote 2. While I was there I pointed out the tire pressure is not correct. Instead of fixing it I was told it doesn’t make a difference. 3. I mentioned my mileage with full charge is between 25 to 30 miles instead of 45miles The answer I got “ go online and fine out of others has the same issue. Or May be there is a group who is addressing this issue “ Next day warning messages came up on the dashboard “Hybrid malfunction contact dealer” I contacted sales person send him a text and on his reply sent the picture of message on Saturday 11:10am now it is Monday 4:35pm but no response yet. Toyota finance is a mess too. I wanted to confirm the payment I made so I can make more payments Not only they reduced work hours but also it take 20 min to 45min of hold time before someone answer the call So far I met only one person at the dealership who was willing to help in a professional way and that is Mr. Patel. It is the start I don’t know how it goes further

Always organized and service is quick. They need to have a shuttle on weekends though.

All the staff members are good they explained everything we feel relaxed it’s nice experience thanks

Knowledgeable saleswoman, very pleasant and helpful, great new car, process of leasing was seamless and easy.

Very kind and helpful. Did a full inspection and fixed not only the problem I’d brought the car in for but a few others as well.

DCH Wappingers Falls Toyota got my oil changed and recommended a couple of services for the next service appointment. It was only a short wait time at the dealership. No complaints.

Good customer care and very courteous . They explain everything clearly and the price was very honest