DCH Wappingers Falls Toyota

81 minutes for an oil change and tire rotation is ridicuious and so is the price of $140.46 way to much i will be using my own mechanic im sure it will cost less than half

I've been a customer of this dealership for 12 years and they have, in the past delivered 5 star service. However, this last service was considerably worse than average. I brought my 2009 Highlander in for routine service --oil change, tire rotation and tune up. Picked it up at 5:30 and as we drove away the check engine and stability control lights came on. Immediately came back to dealership, but only sales was still there and we got a "we are not authorized to make decisions for service". They found (?) a service tech who scanned the computer and said no issues. Reset the lights. As we drove away the same warning lights came on! Drove home and said we would del with it tomorrow. Called the next day and was told to bring it in. When we got there the service rep said it could take 1.5 hr or more because "You did not have an appointment". I didn't know I needed an appointment to fix a problem you created! However, within a half hr he did come back and said it was a hose not connected that caused the issue. No explanation of how a hose caused a vehicle stability fault. But, in fairness, the car has been running for 4 days without any further incidents. So, while this ordeal was frustrating, in the end the car is running well. The asst. sales manager who helped us in the 1st evening gets a 5 star rating, the service rep gets 1 star for his attitude toward a customer.

Prompt courteous service. Good instructions beforehand to have car ready to deal with recalled fuel pump. Very helpful and got me booked in great time

it was a pleasure working with avi helping us to buy another toyota camry. i feel that he got the best price he could for us considering the limited supply of cars. i was amazed to get the car on the road in less than 8 hours after we entered dch. i would highly recommend avi to anyone looking to buy a car at dch what else can i say A TOP NOTCH SALESMAN

The service was completed as described to me and as needed. The shuttle driver was very helpful in bringing me to work and picking me up from work to get my car.

Team collaboration was excellent: Chris H.; Mary, financing dept. A very reputable dealership. Will not hesitate to recommend. Oh, the MOD was helpful. Richard, NY.

Good experience. They were able to find me a car when other dealerships could not. The car came when promised and they did not try to throw in any extra nonsense at the end.

Knowledgeable, timely, and friendly service with a smile and a firm handshake. I've bought Toyotas at DCH before and will recommend them to any that ask !

Excellent service. Have used them since around 2005. Every thing always goes smoothly and quickly. They bent over backwards to help me when my wife passed away.

Great customer service! I appreciated everything the team did and extended my gratitude with Adam's pastries! Hope they enjoyed them! I definitely recommend Wappingers Toyota as a dealership that puts the customer first!