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DCH Wappingers Falls Toyota

(7,824 reviews)
Visit DCH Wappingers Falls Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2014 state dealer award
View 6 awards
2014 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
New (888) 710-8805 (888) 710-8805
Used (888) 710-8799 (888) 710-8799
Service (888) 450-3295 (888) 450-3295

Reviews

(7,824 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Wappingers Falls Toyota from DealerRater.

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Evin was cordial and right on top of everything......you...

Evin was cordial and right on top of everything......you folks are a pleasure to deal with...We will be coming back again and thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback regarding your recent experience with us!

The service center was fine. After the experience I had...

The service center was fine. After the experience I had with the finance dept. when I decided to pay the vehicle off after 3 months I called Nadeem Randall 4 times and never had a returned call. Spoke to the assistant mgr. He was very sorry it happened. I also called Toyota 3 times to try and get the title to the vehicle after paying it off. Shame on the dealership as well as Toyota. I only allow that to happen once. After purchasing 4 vehicles there .I expected a little more courtesy then what was received.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide your feedback. I'm sorry to hear your experience with us did not meet our five-star standard. I'd like the opportunity to speak with you. Please call me at your earliest convenience. Thank you, Ben Carlson Fixed operations Manager 845-296-4261

Excellent, courteous and professional service. Time...

Excellent, courteous and professional service. Time estimate for service call was spot on. Best service department of any dealer in the area that I have direct knowledge of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback regarding your recent experience with us!

Everyone at the dealership was friendly. No pushy sales...

Everyone at the dealership was friendly. No pushy sales pitch. Good price on the truck. Had one small issue day I brought truck home. Jason took care of it right away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback regarding your recent experience with us!

The best Toyota dealer I have been to. Very friendly...

The best Toyota dealer I have been to. Very friendly stuff, and they never push you for something you don't want. I recommend them for anyone is looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent five-star review! We're so happy to hear you had a great experience at our dealership and look forward to working with you again in the future!

Excellent, as always! Bought the vehicle their and it...

Excellent, as always! Bought the vehicle their and it recently underwent fuel pump replacement as per recall. Dropped off and picked up later in the day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback regarding your recent experience with us!

Mike Giordano is an absolute gem. I've been having a lot...

Mike Giordano is an absolute gem. I've been having a lot of car issues this year (my own terrible luck) and have had to stop in with frequency. Broken cars cause big headaches and the stress can be frenetic. So it's a huge deal knowing that your DCH guy (or gal) is a partner in the whole thing. Thanks for taking a little bit of the weight off Mike. That said, hope to not see you soon, if you catch the drift. Thanks bud!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate you taking the time to provide such great feedback! it sounds like Mike went above and beyond to provide you with excellent service and make your experience one to remember!

Brought our car in for oil change and 25,000 mile check....

Brought our car in for oil change and 25,000 mile check. Tom was easy to work with and we waited for the car and it seems everything is okay. Pleased with our service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback regarding your recent experience with us!

Service was great had no issues whatsoever overall a...

Service was great had no issues whatsoever overall a really well service department. No problems with my car everything runs well service department was upfront about my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback regarding your recent experience with us!

Scheduled regular service and vehicle state inspection...

Scheduled regular service and vehicle state inspection for Prius but had to cancel because car wouldn't start. Tiffany said to bring the car in without an appointment after it started. I did and they serviced it. Tiffany kindly went beyond the call of duty by showing me where a local restaurant was where I could wait. I've been bringing my 2 Toyotas to DCH Wappingers since moving to NY 2 years ago and have always been pleased with the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the exceptional five-star review! It sounds like Tiffany went above and beyond to provide you with excellent service and make your experience at our dealership a good one. We truly appreciate your loyalty to our dealership and look forward to seeing you again soon!