DCH Wappingers Falls Toyota

Thank you for the five-star review! It's great to hear that Melissa could assist you and provide you with exceptional service! We look forward to assisting you again in the future!

Thank you for taking the time to provide such great feedback! We're so happy to hear you had a pleasant experience at our dealership!

Thank you for the excellent five-star review! It's a pleasure to know our staff provided you with excellent service and you had a great experience at our dealership!

Thank you for the positive feedback regarding your recent experience with us!

Thank you for the great feedback, Patty! We're happy to hear you had such a great experience working with Daniel and we look forward to seeing you again in the future!

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us warranted a 3-star review. We'd like the opportunity to speak with you. Please call us at (845) 288-0892.

Patrick, thank you for such great feedback regarding your recent experience with us! We look forward to working with you again in the future!

Thank you for the positive feedback regarding your recent experience with us!

Dear Jeff. I agree and hour and a half is too long for an oil change. Unfortunately it's taking us longer to do anything these days. We do have some new recruits in training to replace the ones we lost from covid, so wait times will be far less going forward. With respect to the lug nuts, our last conversation was 7/12/2019 from invoice # 539011. You and I had a conversation with our Mast Tech Ryan. He had mentioned that given the trucks, age, mileage, and usage he'd recommend to replace the wheel studs. This was based off the visit 20 days prior to the July 12 visit where he had torqued the wheels to 100lbs as the manufacture suggests. Please feel free to call me directly to discuss further Thank you, Ben 845-296-4261

Jeff, Kindly re-read. Ryan suggested to replace wheel studs. Nothing was mentioned about lugs. This was when you had your grandson with you. We were all in Ryan's bay discussing the truck.

Ben, you and I already discussed this. Ryan did not suggest changing the lug nuts and in fact it was discussed that if the lug nuts were faulty they would show visual signs of damage and the nuts would likely not smoothly go on the lugs as they do. Additionally, if they were faulty this should be an ongoing issue regardless of who removes/installs the wheels and this simply has not been the case. The wheels have been off the truck three times in the past three months, once for brakes, two weeks later to fix a minor issue with the new brakes and subsequent to that new tires were installed. Not once in those three removals/installs have I had a loose lug nut but the past I think three times they've been removed/installed by your guys at least one and more often several loosen up or are lost. I replaced at least six that simply exited the truck. It got to the point that I started carrying a torque wrench around with me. At this point there's not much to discuss. I no longer allow wheel removal at the dealership which has solved the issue but I still take issue with having to obtain lug nuts at my expense. I also do not feel new lugs will solve the issue and given that I spent literally thousands for needless service and replacement parts at Toyota's suggestion to troubleshoot a vibration issue that ultimately turned out to be nothing more than a stuck E-brake component.

Once again... Ryan DID NOT suggest replacing the studs. I vividly remember this encounter. It was me that brought up possible damaged/stretched studs and was told if the studs were bad it would be visible and the nuts would not easily screw on them which they do. Ryan even screwed a couple on by hand to demonstrate. I'm not going to argue studs endlessly because I distinctly recall what was said and who said it. And if it was damaged studs please explain to me why this happens only at this dealership. If it was in fact bad studs it would or should be happening no matter who puts the wheels on the thing and this has not been the case. The nuts have never come loose with anyone else tightening them. I have a memory like an elephant and I would bet a year's salary on my recollection of what was said that day. If a suggestion was made to change studs it would have been done by now if I suspected it would make a difference. I don't believe it would and others in the business I've talked to about this believe it would. They all have pretty much the same opinion as Ryan had that day with regard to damaged studs.

Thank you for your feedback. I am very sorry to hear about the condition you received your vehicle in. I’m glad we got to speak and I hope that my efforts restore your faith in us. I will use this review to train my team for better service in the future. Sincerely, Daryl Callahan