Reviews
I purchased a used RAV4 and have returned for service
I purchased a used RAV4 and have returned for service despite the distance because the service team is so fantastic. Friendly, professional and efficient!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and kind words! We’re thrilled to hear that our service team makes the trip worthwhile with their friendly, professional, and efficient care. We truly appreciate your trust and look forward to seeing you again!
Did not complete all the requested work and created a
Did not complete all the requested work and created a huge inconvenience for me because now I need to find time to drop the car off and leave it there again. They managed to come up with $1000 of work needed though and did an unneeded inspection as my car just passed inspection a month ago. Also it takes forever to get an appointment
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Brenna, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.
The team at DCH especially Lauren, provided me with
The team at DCH especially Lauren, provided me with excellent customer service with clear communication.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing! We’re thrilled to hear that Lauren and the team at DCH provided you with excellent service and clear communication. We’ll be sure to pass along your kind words!
Everything went really good The staff was always there
Everything went really good The staff was always there helping me and letting me know what’s going on with my car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear everything went smoothly and that our team kept you informed throughout the process. We appreciate your trust and look forward to assisting you again in the future!
Great service great people: The associates I dealt with
Great service great people: The associates I dealt with were pleasant. I would recommend the place
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re so glad you had a great experience with our team and truly appreciate your recommendation. We look forward to serving you again!
Very smooth & easy Very friendly & quick It was very very
Very smooth & easy Very friendly & quick It was very very very very good
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're happy to hear your experience was smooth, quick, and friendly. We truly appreciate your support and look forward to seeing you again.
Amazing service!
Amazing service! They helped me after Prestige Toyota left me with leaking engine oil after a routine maintenance. DCH Wappingers Falls Toyota helped me by accepting my car short notice and fixing it same day. They also gave me complementary service which I appreciated so much. I was given constant calls and updates about my vehicle. The mechanic was also great in sending a video and explanation of the inspection and fix needed to the car. My car was fixed! I thank them so very much and will be taking my car here for service going forward!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re thrilled our team could help get your car fixed quickly and provide updates every step of the way. We appreciate your trust and look forward to serving you for all your future service needs!
Efficient.
Efficient. Courteous. Owned a lot Of cars, it might have the best service department ever.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear you found our service department efficient, courteous, and one of the best you’ve experienced. We truly appreciate your support and look forward to serving you again!
Every body was friendly and things were done well.
Every body was friendly and things were done well. Got back my car on time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're happy to hear everything went smoothly and that your car was ready on time. We appreciate your kind words and look forward to serving you again in the future!
First let me say, I love Lauren!
First let me say, I love Lauren! She does everything possible to help and always keeps me up to date with what is going on! That being said, I am not happy with whoever worked on my vehicle, this time. After WEEKS of having my vehicle, they did not do a thorough and complete job. The car sat for a long time with nothing being done. Part of that was because incorrect parts were ordered. When I finally did get the vehicle back, there were things not working correctly, along with the vehicle being dirty inside and out. Vehicle needs to go back AGAIN, to have things fixed that were not broken when I dropped the vehicle off. This was a big job and the vehicle should have been completely gone over, BEFORE, it was given back to me. How do you take things apart, put them back together and not make sure everything is in working order before giving a vehicle back to a customer?
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.