Hixson Ford of Leesville

Since no one here likes to return calls I am resorting to reviews. We purchased a brand new bronco from here. They couldn’t find the 2nd key fob. They said they would send it to us since we don’t live close. We never got it. We’ve called and emailed and called and called only to receive more broken promises or no returned calls. After SEVEN months we were finally told to take it to another dealership to get a new one made/ordered and they would pay for it but no one called that dealership to set it up and I have zero faith we’d get reimbursed if we just did it ourselves. This has been a horrible customer service experience. We would never purchase from here again.

Since no one here likes to return calls I am resorting to reviews. We purchased a brand new bronco from here. They couldn’t find the 2nd key fob. They said they would send it to us since we don’t live close. We never got it. We’ve called and emailed and called and called only to receive more broken promises or no returned calls. After SEVEN months we were finally told to take it to another dealership to get a new one made/ordered and they would pay for it but no one called that dealership to set it up and I have zero faith we’d get reimbursed if we just did it ourselves. This has been a horrible customer service experience. We would never purchase from here again.

Stay away from this dealership!!! You are doing yourself a big favor going out of your way somewhere else.

Had a problem but thank u Sam and Justin for working things out and making us happy customers. It is the best dealer ship around. We will buy from them again. They care about customer satisfaction.

Basically I bought a truck, the sales manager showed me a vehicle invoice that was not for the vehicle I purchased. When I tried to use the tech that was supposed to be on the vehicle it was not there. I brought it in, had a technician look at the vehicle and keep it in the shop for a day. Then the GM spoke to me and promised to add the tech. The dealership never made this right and have been tap dancing around making this issue right. The last thing they tried to do was sell me a new vehicle with the tech but wanted me to basically trade in my other vehicle at a loss and pay them top dollar for the vehicle I thought I was originally purchasing. Long story short, buy from another dealership. Fool me once shame on you, fool me twice...

BAD SERVICES, CHARGE FOR STUFF NEVER DO. DON'T HEAR AT THE CUSTOMERS. BAD RELATIONSHIP WITH A CUSTOMER. NEVER COMPLETE THE JOB THAT IS REQUEST FOR THE VEHICLE

I am loyal Ford owner and get all of my services done at Ford Dealerships. My issue is personally with Justin Bonette in the service department. My first encounter with him ever was 08/22/2019 with I had my 100k service done on my F150. The next morning while checking my fluids, I noticed that my engine coolant was low. I went back to service the department and neither him or the mechanic knew which level my coolant should be at before startup. Justin gave me a half quart of coolant to take with me because they didn’t want to take a chance of over filling my radiator. A few days or so later, I received a survey about my experience. I’m an honest and respectful person so I answered every question honestly and truthfully. Over four months later on 01/08/2020 around 0745, I went in to get my front brake pads replaced. Justin was very pushy on trying to get me to purchase additional services that I didn’t need. Upon completion of my requested service around 0850, I handed Justin my coupon for the brake job and asked for my military discount. He then denied my military discount and asked me about my survey from August. He began to raise his voice and other customers heard our entire conversation. He asked me did I have a problem with him and or service because those surveys effects his as well the service department’s bonuses. He had the survey printed out on his desk from four months ago! He then told me that he noticed that I never wrote a good survey about the service department. For the record, I never received one in the past. I explained to him that I expected my services to be completed correctly the first time that’s the reason for my responses to the survey. He then said that next time if I can’t give a good rating on the survey to call the shop or ignore the survey completely. Justin then explained to me again about how if effects his bonus. Again, everyone in the waiting area including other staff heard this. Bottom line, this is was very unprofessional and needs to be addressed. It was simply embarrassing. No one needs to be told by some kid about a survey that are entitled to. No one should be investigating past surveys, tracking down the owners and making them feel bad for expecting exceptional services that they pay for the next time they come in. After all of my years, I always thought taking care of the customer is the first priority. In this case, bonuses seem to be more important than quality service. Sad to say, this will be my last time using this dealership and my family because this is unacceptable behavior. The owner needs to be notified and something needs to happen. Justin Bonnette does not have my permission to call or contact me in anyway.

Liars amen thieves! While test driving a used vehicle and making a decision. They posted our trade in for sale which steal had our insurance on it personal belongings in it. We somewhat liked the vehicle but started making an terribleness noise under the hood so we changed our mind. Management said we can’t give you your vehicle back it’s a done deal. We never signed the title so no it’s not a done deal. We have a lawyer and will get this straight. I have NEVER had this horrible experience before and I could go on. Do not go to Hixson! “Hixson has it” yea well good luck

Great service and salesman Edward Mills was very knowledgable regarding my Lincoln MKC features. Would highly recommend him to anyone looking for great customer service.

I went to this dealership to purchase my F-150 Platinum which I found online. I attempted to finance there but was given a rate of 13.75%. I financed through credit union. At time of signing, was told they could get me a better rate. By then I was frustrated because the truck only had 15,000 miles and after talking with several people there, I thought I had 21,000 miles of warranty left. I was told the 36 months of the warranty had expired, so I had to purchase an extended warranty. Two days later I contacted the dealership about those loans he told me I could get, which I wanted so I could redo yo include the extended warranty. I waited for days before someone called me back, only to be short and rude, to tell me they couldn’t do anything else for me. The only person there that treated me like a valued customer was the Customer Care Coordinator, Ms Kristen Kruze.