Reviews
Write a reviewford edge
good and did not take too long to get paper work done
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Deborah. Thank you for purchasing your new Ford Edge from Ford Square! I'm glad to hear that you had a great buying experience with our sales and finance department. We try to ensure that you spend less time filling out paperwork, and more time driving your new vehicle! Please let us know if you need anything. Have a great day!
New Ford Explorer
We bought our new Ford Explorer from Steve Lombardo at Ford Square in Mount Vernon IL. It was the best buying experience we have ever had! Steve went above and beyond to locate the vehicle that I wanted. We walked in on a Saturday and sit with Steve for about an hour to go over what potions I had to have and color. He dealt with hundreds of text messages and questions from me, even on a Sunday night. By Tuesday morning Steve had located our Explorer and made arrangements to get it here from out of state. When we arrived to pick up our new car the owner of the dealership Roy Schmidt came out personally to thank us for our business. We have never had that happen before! It was a very nice personal touch. Steve went over every detail and option our Explorer had and probably spent about an hour showing me how to operate all the technology it had and syncing our phones up. I would highly recommend this dealership and Steve Lombardo in the future as they are a class act!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi William. Thank you for purchasing your new Ford Explorer from Ford Square! I'm glad to hear that you had a great buying experience with Steve. I'm also glad to hear that you enjoyed getting to meet our owner Roy Schmidt. He is a very hands-on owner and likes to meet every customer that he can! Please let us know if you need anything. Have a great day!
Purchase of used Buick Enclave
Cindy Poston, of Ford Square, made the experience of trading up for a vehicle with third row seating very convenient and easy. She stayed after closing hours to allow me to test drive the Buick Encore, and made the entire process very easy. This included moving our grandbaby's car seat over to our new vehicle while we finished signing papers in the business office. Everyone involved in the process was extremely helpful and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Sharon. Thank you for purchasing your new Buick Encore from Ford Square! I'm glad to hear that you had a great buying experience with Cindy and our finance department. Please let us know if you need anything. Have a great day!
2017 Ford Escape
The whole experience was great. I will always buy from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Josie. Thank you for purchasing your new Escape from Ford Square! I'm glad to hear that you had a great buying experience with our sales staff. Have a great day! Please let us know if you need anything.
Mr Bob Prince
Great salesman: did not rush us as he was explaining all the controls on our new car. He was very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bob. Thank you for purchasing your new car from Ford Square! I'm glad to hear that you all had a great buying experience with our sales staff. Have a great day! Please let us know if you need anything.
Royce and Renee Haws
We were very pleased by our experience and with the help that you all gave us in purchasing our new Lincoln Navigator. Thank you so much for making the process easy and for letting us drive our new vehicle home the same day. That was a huge help as it is a 3 hour round trip for us. Thanks again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Gayle. Thank you for purchasing your new Lincoln Navigator from Ford Square! I'm glad to hear that you all had a great buying experience with our sales staff. Have a great day! Please let us know if you need anything.
Owner
Service provided excellent customer service. Provided me with an excellent loaner car while warranty work was performed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi James. Thank you for telling us about your experience with our service department. I'm glad that they were able to provide you with a service loaner. We look forward to doing business with you again in the future! Have a great day!
Rick K
Best I've had! Bought my truck here five years ago, you come back were you are treated best, Bill King our salesman!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ricky. Thank you for telling us about your great experience with Bill. We look forward to doing business with you again in the future!
2017 F150 Pickup
I was very happy with my service and all my needs where taking care of.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Richard. Thank you for your review of our dealership. I'm happy to hear that all of your needs were taken care of by our service technicians. We look forward to working with you again in the future!
Owner
Good experience would recommend the dealership for purchasing a new vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi James. Thank you for your review of our dealership. We look forward to working with you again in the future!