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Long-Lewis Ford of Hoover

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3,521 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3,521 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent car buying experience

Just bought my second car at this dealership. They provide great service and a smooth buying process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jamie, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

new F-150 purchace

Best experience ever!!The salesman was awesome as well as the Sales Manager. I had one of the best times buying a Truck from Long-Lewis and would definitely buy from them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buyer

Very pleased with the buying process, salesman did a great job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Robert, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

carnam@bellsouth.net

EXCELLENT; as usual...We by-pass several dealerships because of the QUALITY service we receive on our Navigator. We trust the service department's personnel and can depend on the quality received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Anethia, thank you for leaving such a great review and high star rating. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Car service

Always friendly and efficient service. Only problem was the A/C was out that day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

James, thank you for your kind review; we are happy to pass along your comments to the team here at Long-Lewis Ford Lincoln! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Usual great service

I always have my cars serviced at Long Lewis because I trust their service department completely

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Lawrence, thank you for taking the time to share your thoughts! It means so much to us to have earned your trust and loyalty in our business. We hope to be of service to you again! Take care!

Great Service - Friendly Staff - Reasonable Prices

I purchased a previously owned Lincoln MKZ from this dealer. However, I am treated as if I just purchased a brand new Navigator Reserve each time I go in for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awesome

Awesome service!! Would recommend to anyone looking for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Feedback

I was surprised by the new staff's suggestive sales attempt regarding a breaking system overhaul which I thought was excessive. I rejected it but if it had been more reasonable I would have accepted.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil change

I came in for my first oil change on a brand new Ford Escape. This was my first experience at Long Lewis and I was well please with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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