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Long-Lewis Ford of Hoover

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3,521 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3,521 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The usual

This was a routine oil change. Easy in, easy out. This quality of the service is consistently good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Customer Service!

They took care of me like I was family! The Long Lewis Team listened to me and helped me purchase the right vehicle for me. They were super nice and efficient!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Long Lewis Ford serving of my 2016 Ford Escape

I always get excellent service and do not trust my vehicle to any other dealership. I drive 102 miles to use this dealership even though there are many much closer to my Tuscaloosa, Alabama home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thomas, your satisfaction means a lot to us, and we truly appreciate you choosing Long-Lewis Ford Lincoln for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you again for choosing Long-Lewis Ford Lincoln, and we hope to see you again soon!

Recall service, oil and filter change.

As always, the best service anywhere. I always go to Long Lewis Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Arthur, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Excellent experience buying a car

I'm a long-time customer of Long-Lewis. The buying experience is straightforward, and the staff is pleasant and easy to work with. Blake was helpful and knowledgeable. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2012 Taurus front brakes repair

I had good experience. Everyone was helpful, and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent

Excellent dealership. Have purchased 4 auto/truck from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jack, thanks for the great star-rating! We hope you continue to choose Long-Lewis Ford Lincoln for all your vehicle needs! Take care!

Great experience!

Blake and Joe were wonderful. Easy and got exactly what I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Matthew, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!

threadbydesign@gmail.com

The service is best to none other!!! Always helpful and serice in a timely manner (last visit was quick as they knew I was crunched for time!!) Thanks guys for helping me out!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service Review

Prompt , great service. Will highly recommend. Staff is organized , and knowledgeable..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Frederick, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!