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Long-Lewis Ford of Hoover

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3,521 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3,521 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Barbara Day. 2019 Lincoln Mac

It was awesome. Kyle was so helpful. He made this an enjoyable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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LLF oil change

Personaable Service done in a timely manner Professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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jjciza@att.net

service was very good and fast and was what I wanted done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Joseph, your satisfaction means a lot to us, and we truly appreciate you choosing Long-Lewis Ford Lincoln for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. We hope to see you again soon!

Car Purchase!!

Long-Lewis Ford Lincoln dealership is a great place to purchase a new vehicle!! Customer service is great and your dealing with first class people that are not trying to rip you off and will make sure you get a great deal!! I worked directly with Paul Fleming and I couldn’t been more please with his services and making sure that I was in the best vehicle for me and my family!! If I ever purchase another vehicle I will back!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dennis Tompkins

I not only bought my Ford Escape w017 from this dealership but the service is way beyond any service dept. I have ever used! This Dealership Lon Lewis from the salesman Paul Ryan who could sell me the moon with his leadership, friendly ness and knowledge of the vehicles! The service dept. treats you like a person not just a customer! Great dealership! I am 68 years old and until I pass I will do business with this dealership and I trade every 2 years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dennis, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Disrespectful of others, Property

Left mechanic oil inside and outside of vehicle, on dor panel controls, dashboard, door interfacing, all over hood, and left the mechanic floor mat inside with oil still on my mat after the fact. I took photos if visual evidence was needed.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Car Repair

My experience with long Lewis was great. I was told my car would be ready in 3 days but it only took one. I was very pleased!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service at Long-Lewis Ford

Very knowledgeable and courteous employees. Truck was in for recall notices plus one small warranty item.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe travels!

Long-Lewis Ford Lincoln

Excellent Customer Service with a Friendly and Knowledgeable Staff. I will recommend this dealer to my friends and colleagues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Burgett Tonsmeire

Great experience will defiantly be back! Don was awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

William, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!