Reviews
Terrible customer service
Customer service is terrible. We made an appointment three weeks in advance, and they’ve had the car for two weeks. They told it would be a few days, then a week, and now they keep saying tomorrow. They have no loaner vehicles and refuse to pick up the phone, either to answer or provide any updates. We have had to go in person or call a different department to get anyone.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Good morning, Amanda sorry no loaners were available. Ford has not built any this entire year. We should be getting some in June. Trying very hard to hire people that want to work. Have a great day. O.C.Welch III
Terrible Service
Absolutely terrible experience. Their warranty was touted as a selling point, but the service department has had our car for over two weeks, is unwilling or unable to provide us with a loaner vehicle, is impossible to get in touch with, and has shown a complete disregard for the customer.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Good morning, Bill please call me 843 288 0101. O.C.Welch III
Terrible service
Service is terrible and unapologetic. Calls and voice messages are not returned. Parts are not available. We received a recall notice for a defective part in September 2020 and the repair was completed on June 2, 2021. After awhile, we proactively called to check on the status of the parts and timing for repair - ten messages were not returned. If anyone owns a service warranty, we imagine that it might expire before you can get an appointment. We agree with others - NEVER buy a car at OC Welch due to the inability to service your vehicle in a timely and professional manner. And they do not seem to care.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
thanks for your feedback. I care about you and your business. Turn over is terrible. down 16 employees since covid. expected to get worse. I am sorry we let you down. Sincerely, Mr.Welch
Great buying experience
One of the more pleasant buying experiences I have had lately. No high pressure, had the truck I wanted and was able t o put together a deal. This is one of several vehicles I have bought from O.C. over the years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Dealer
We were treated with lots of respect and the owner even came up to us himself to greet us!! Plus we got the best deal ever!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Deal & Great Customer Service & Proffesional
OC HAS IT ALL PRICE, SERVICE,SELECTION ONE STOP SHOP
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much . Your business is appreciated.
Great service!!
O.C welch went above and beyond to help me get into a new car when my 2012 lincoln had issues that ford could not fix. He took it on himself to personally over see that i was able to get a new car that i am very happy with. He has also called repeatedly after to make sure we are still happy with our new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words. Your business is appreciated.
Are they still in business????
They never contacted me!!! Even though I E-mailed about a new 2014 Lincoln MKX they had in stock and was shown on Cars.com.. They never contacted me!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Sorry we dropped the ball. Have a great day. O.C.Welch III
GREAT PRICE & GREAT SERVICE
Very good trade in price ( sight unseen ) & excellent price on our new Ford. O.C. took care of everything from A to Z & has made sure that we are still happy after the sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you and have a great day. Your business is appreciated. O.C.Welch III
George Tyson
Love the owners staff and professionalism. By far the best George Tyson
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you George have a great day. O.C.Welch III