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Paul Thigpen Ford

(85 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 9:00am–1:00pm
Sunday Closed Closed
New (888) 718-3538 (888) 718-3538
Used (888) 695-7124 (888) 695-7124
Service (888) 290-9280 (888) 290-9280

Reviews

(85 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Thigpen Ford from DealerRater.

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I am always a satisfied customer at Paul Thigpen in...

I am always a satisfied customer at Paul Thigpen in Vidalia. Martrell Franklin sees that needs are met efficiently and timely, and I feel that he takes a personal interest in my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Great buying experience! Go see Ardie or one of the...

Great buying experience! Go see Ardie or one of the Vidalia Ford crew for your next vehicle. I bought a Ford for my wife also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The folks at paul thigpen ford did a great job on...

The folks at paul thigpen ford did a great job on servicing my truck. They were quick Thorough and dis evening they said they would do. I would recommend them for all your service needs . The staff was totally respectful and honest and did an amazing job. Thanks paul thigpen crew.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fairly disgusted

After requesting information via website concerning pricing for a specific vehicle we received separate email and telephone confirmation of our request. Their telephone sales "expert", after being informed of our budget, reported that the vehicle was indeed possible at that price point and set up an appointment and test drive. Afterwards, the price offered was 7K above what was discussed. In total a good 6k over what is considered "good deal price" currently found for comparable vehicles. While a complete waste of time and gas, I must admit it was an entertaining show and a chance to get out of the house. Lying ability from sales was straight up worth five stars - no problems there. Sleaziness factor definitely rates five stars. Bait and switch - also five stars. Absolutely recommend visiting this dealership for a first-class snipe hunt. Buying a vehicle - not so much,

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I also experience excellent service there. The guys there...

I also experience excellent service there. The guys there are very pleasant and helpful. I live 60 miles away from that dealership and prefer to come there to have my vehicle serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best service around

Have been a customer here for many many years. Have always been treated well. First class dealer, first class service . Will recommend to anyone looking for a good new or used car or truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The issue I had was gap insurance was included without...

The issue I had was gap insurance was included without asking. I noticed this after the fact not sure if I will do business here again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Excellent sales staff

Jared White will make sure that you come away with a positive buying experience, I am a repeat customer. Our family has purchased 2 trucks and a Lincoln.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a great experience and left very satisfied with...

I had a great experience and left very satisfied with purchase and the deal I got. I would rate my experience a 10 out of 10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing

.. Guys in the service department are more than great! They are always jolly and at the same time they are making sure I am comfortable and pleased. I never have to wonder about whats going on with my car because they are steady keeping me informed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.