Reviews
I am always a satisfied customer at Paul Thigpen in...
I am always a satisfied customer at Paul Thigpen in Vidalia. Martrell Franklin sees that needs are met efficiently and timely, and I feel that he takes a personal interest in my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great buying experience! Go see Ardie or one of the...
Great buying experience! Go see Ardie or one of the Vidalia Ford crew for your next vehicle. I bought a Ford for my wife also.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The folks at paul thigpen ford did a great job on...
The folks at paul thigpen ford did a great job on servicing my truck. They were quick Thorough and dis evening they said they would do. I would recommend them for all your service needs . The staff was totally respectful and honest and did an amazing job. Thanks paul thigpen crew.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fairly disgusted
After requesting information via website concerning pricing for a specific vehicle we received separate email and telephone confirmation of our request. Their telephone sales "expert", after being informed of our budget, reported that the vehicle was indeed possible at that price point and set up an appointment and test drive. Afterwards, the price offered was 7K above what was discussed. In total a good 6k over what is considered "good deal price" currently found for comparable vehicles. While a complete waste of time and gas, I must admit it was an entertaining show and a chance to get out of the house. Lying ability from sales was straight up worth five stars - no problems there. Sleaziness factor definitely rates five stars. Bait and switch - also five stars. Absolutely recommend visiting this dealership for a first-class snipe hunt. Buying a vehicle - not so much,
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I also experience excellent service there. The guys there...
I also experience excellent service there. The guys there are very pleasant and helpful. I live 60 miles away from that dealership and prefer to come there to have my vehicle serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best service around
Have been a customer here for many many years. Have always been treated well. First class dealer, first class service . Will recommend to anyone looking for a good new or used car or truck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The issue I had was gap insurance was included without...
The issue I had was gap insurance was included without asking. I noticed this after the fact not sure if I will do business here again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Excellent sales staff
Jared White will make sure that you come away with a positive buying experience, I am a repeat customer. Our family has purchased 2 trucks and a Lincoln.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience and left very satisfied with...
I had a great experience and left very satisfied with purchase and the deal I got. I would rate my experience a 10 out of 10
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing
.. Guys in the service department are more than great! They are always jolly and at the same time they are making sure I am comfortable and pleased. I never have to wonder about whats going on with my car because they are steady keeping me informed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair