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Paul Thigpen Ford

(85 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 9:00am–1:00pm
Sunday Closed Closed
New (888) 718-3538 (888) 718-3538
Used (888) 695-7124 (888) 695-7124
Service (888) 290-9280 (888) 290-9280

Reviews

(85 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Thigpen Ford from DealerRater.

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Staff is professional.

Good Morning, I called made an appointment which was to my convenience. I arrived a little early before my appointment and they began on my vehicle shortly after I arrived. I appreciate their promptness and professionalism. There was a recall that I did not know about, Mr. Jones explained that and the repair was made at the same time. Thanks for the excellent service. Stay safe and healthy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Warranty Service was great

I called to set up an appointment to do a fix on a recall for daytime running lights. They got the truck in on time and fixed it in a little over an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Anthony, Drew and Donnie were all so amazing! They worked...

Anthony, Drew and Donnie were all so amazing! They worked so hard and made the experience so easy! I was already stressed from dealing with my first totalled car but they all worked so well together to make the entire process as smooth as possible. 10/10 would recommend them and Vidalia Ford to everyone!Best dealership around!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a great experience , got a great deal that beat the...

I had a great experience , got a great deal that beat the competition . The sales team and dealership have done everything they said they would do and have been very helpful .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Carried truck for recall went to pick it up and they...

Carried truck for recall went to pick it up and they suggested 2100.00 worth repairs. Carried to independent shop and they said only legitimate recommendation on entire sheet was leaky radiator hose. Installed for 79.00. Not sure I trust their service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amazing Service

They always give the utmost attention to every visit, are very polite and helpful. I come here for service each time, a most pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Buying truck was pleasant, everyone worked hard to make...

Buying truck was pleasant, everyone worked hard to make deal happen, very good sales people, very polite and professional, dealership clean, vehicle was received very clean

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Chime problem

It worked the next day & then stopped again. Can not afford the new part. Will schedule when I can afford to pay. Will call for appointment then.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Was a really good experience. We were treated well no one...

Was a really good experience. We were treated well no one was pushy they worked with us to get what we wanted and we were extremely pleased with our Lincoln MKC. 5 stars guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The service department personnel are always very friendly...

The service department personnel are always very friendly and efficient. I have always had a pleasant experience and look forward to dealing with them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.