Reviews
Write a reviewMy Ford Quick lane
I was very.happy with the friendly service and knowledge of my vehicle in the quick lane at Riverside Ford. I will continue to go back here for any service needed on my vehicle. Thank you all, Johnnie Almand
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Customer Service and Service Dept.
A great experience with the service Department while on vacation brought us back all the way from FL to buy. Vernon provides old time customer service. Riverside is lucky to have him
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New car buying experience.
Riverside Ford has always been there for me. John Paramore is "top notch". They are the only car dealer in Macon that I consider hassle free. I have been buying cars there consistently since 1991. I will always go back. WLH
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Quick and easy
My husband and I came to Riverside Ford Lincoln because we have become "Ford People" in the last decade. Alfred Lundy III was our salesperson. He was patient and courteous throughout the process. Once we decided on a car, the rest was quick and easy. We will come back again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome!
My salesman Darrell Howard is the boss. My 3rd truck from him. He respects your intelligence as well as your time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Recall Repairs
The scheduling process for my recall evaluation was very smooth and set up at my convenience. I would have appreciated a little more detail from the technician or service representative as to the nature of the recalls and what their malfunctions controlled or caused. I ended up researching the recall codes myself. Everyone was friendly and timely. I would use Riverside Ford's service department again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
quick lane service
Everything was perfect. Still waiting on a call back about the paint on my car. But the service and the customer service was excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent servixe
Always professional and courteous. I will continue to allow hem yo handle all my servicing needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Reliable dealer/salespeople!
This comment is made by the new driver of the 2016 Escape SE purchased by my spouse in December 2015. We have dealt with Darrell Howard, our salesman, for many years with our Ford purchases, and can always trust that he has our best interests at heart. I appreciate the manner in which he facilitated this sale, as well. He was very accommodating and thorough in my "new car orientation." While I was not present at the actual sale and financing part (my husband was), I did not hear any negative feedback about that particular part of the sale from him. Overall, it was a good experience, and I can't think of any improvements that should be made!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fantastic Service and Wonderful Employees!
I want to compliment two of the best employees at Riverside Ford Lincoln. The two men are Ron Pollard (Service) and Larry Dumas (Sales). These two gentlemen have built up a great level of trust between myself and my company. I live in Florida, but I will always bring my business to Riverside Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase