Reviews
Must plan too far in advance.
Must plan too far in advance. Inadequate number of Genesis technicians. Valet service was promised, but promise not kept.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We can appreciate your concern over an extended wait for a valet appointment. During these difficult times we are working hard to add additional staff to meet your service needs. We look forward to providing you with great service for years to come.
The efficient service department always shows attention
The efficient service department always shows attention to detail and puts customer service is their number one priority. It is a pleasure to bring my car in to the dealership to have work done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood. We value your business and will continue to work hard to earn it.
Friendly efficient.
Friendly efficient. Competent Always on time. Always have a loaner comparable to the dar I am driving
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Genesis of Lakewood. We value your business and will continue to work hard to earn it.
Nice clean place.
Nice clean place. Everyone working there was friendly and helpful. They listened and took care of my problem
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Genesis of Lakewood. We value your business and will continue to work hard to earn it.
Mark and Mike are a terrific team in service.
Mark and Mike are a terrific team in service. Conscientious and courteous with a great communication process. Comfortable waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our service advisor was very pleasant and efficient.
Our service advisor was very pleasant and efficient. The customer waiting area was quiet and a pleasant place to wait for a vehicle. The service took as long as he predicted which was about an hour and a half. We were grateful to have our vehicle washed professionally.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention. We value your business and will continue to work hard to earn it.
Very pleasant and professional people to work with .
Very pleasant and professional people to work with ...Finance office was easy to get in and out of..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind review.
My sales experience was and individual.
My sales experience was and individual. I went there to purchase the exact pre owned i wanted. The staff were great. A few instances where I felt a bit rushed at closing time. The financing Manager practically begged me to get GAP. Also said he didn’t want to wait for the other financing quotes which could have been a timing piece but felt a bit off. The last bit left a bad taste in my mouth as the floor mats did not come with the vehicle “as-is” but the former owner gets my personal number to try and sell me them on the side.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Ralph, We appreciate your business.
My service advisor Mark was able to get me in without an
My service advisor Mark was able to get me in without an appointment to repair my tire that had a screw in it and have me back on the road within 2 hours because my husband was having surgery and I needed to return to the hospital.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Genesis of Lakewood. We value your business and will continue to work hard to earn it.
The staff is always friendly and helpful.
The staff is always friendly and helpful. I appreciate that they try to stay as close to your scheduled appointment. ❤️
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Genesis of Lakewood. We value your business and will continue to work hard to earn it.