Reviews
Service
Service Dept was pleasant and did a great job. Will go back again to get the oil changed and any other service for our car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this wonderful review about our service department! We are grateful that you have chosen us for your automotive needs and we look forward to serving you again in the future. Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
New lease
Came in to price out a vehicle, drove it home the same day. Educator's discount through GMC was extremely helpful in obtaining the vehicle I wanted at a price I felt was fair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your glowing review! We try hard to please our customers in every way possible and it is gratifying to know that we have succeeded. We are so glad we were able to help with your purchase. Please feel free to reach out to us with future auto needs as we are always here to help. Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Cadillac purchase
Very easy to work with, Joe sat with me for an hour to go over the car and make sure I knew how everything worked. Honestly my husband dealt with the financial part, so I don't know how that went.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you and congratulations on your new purchase, Staci! We’re happy to hear that Joe was so helpful during your visit. It was a pleasure to assist you and please let us know when we can do so again! Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Maurice is a personable representative of Grand Prize
Always helpful from when you bring the car in for servicing with Laura to dealing with the sales rep Maurice and now Solomon all are interested in making sure you are pleased with all aspects
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback with us! We strive to provide excellent customer service in all areas of our dealership and are glad to hear that was what you received from our staff. Congratulations on your new purchase! If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Excellent Service
Came in for an oil change. I was handled promptly by Laurie and filled in on everything about my service. Car was promised within 40 minutes an they lived up to there promise. Then even though it was raining they washed and vaccumned my car and I really appreciated it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the fantastic review! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received from Laurie. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
oil change
As usual, service was friendly and courteous. It took a little longer than usual, but it was very busy. I will continue to utilize the services of this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your kind words, Joanne! We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Kevin is the best.
Kevin is one of the reasons I come to Grand Prize. He is always courteous, efficient, and professional. He has been me service person for many years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the outstanding review! Kevin is truly an exceptional employee and we appreciate him for providing you with the excellent customer service we strive to deliver to each of our guests. Please let us know if we can do anything else for you. Best, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
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People skilled at caring for cars
I stopped in the same day I received an email (OnStar) status report including a notice of recall on my vehicle. Service staff set up appointment for the next day, with shuttle to my work place. When I came in, the staff quickly prepared the paperwork, and assured me they would inspect the car for need to repair and if needed would repair the car that day. We did not discuss the expected time these would take. I called and left voice mail 2 or 3 times after 6 hours, then got the call that all was well, and the shuttle was sent to me. Good people, good place, good car care. Next time I will confirm how much time to allow.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Susan! We are truly dedicated to providing quality customer service in all areas of our dealership and I'm happy to see that your visit reflect these values. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
The service division is stellar.
We are always impressed with the professionalism of this team. Held back one star this time because the car washing machine was out of order.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your input, Barbara! Glad to hear that you are consistently impressed with the service we offer here at our dealership. If there is anything more we can do for you please call or visit us anytime! Best, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Tire pressure issues.
I did not have an appointment but they were very accommodating & took care of the issue in a very timely fashion. They discovered the issue & took care of it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the marvelous feedback! We are happy to hear that you were pleased with the service you received from our staff. If there is anything more that we can do, please call or visit us anytime. Best, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net