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Scranton GMC of Vernon

(3,032 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2019 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (866) 906-3790 (866) 906-3790
Used (866) 461-5141 (866) 461-5141
Service (888) 870-1037 (888) 870-1037

Reviews

(3,032 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scranton GMC of Vernon from DealerRater.

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Easy to deal with.

Easy to deal with. Repairs done timely. Car was washed when I picked it up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Scranton motors personnel know how to treat customers so

Scranton motors personnel know how to treat customers so they feel at home and confident they are getting good service from people who know their business

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Air.

Air. Bag recall. Made appt. Replacement done quickly. Completed before quoted due time. Very friendly customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brought vehicle in for oil change and multi-point

Brought vehicle in for oil change and multi-point inspection. Had to ask them to top off low brake fluid.Vehicle’s electrical system failed literally 3 hours after leaving there,had to be towed to mechanic shop

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are very sorry that you had additional issues after your appointment. You clearly take good care of your vehicle -since the purpose of the appointment was to keep up with the routine maintenance. Did you contact anyone in the service department about the electrical issue? If not, and you'd like us to see what we can do to help get it figured out, please reply back to this review and I will get you connected with the service manager. Thanks for letting us know what happened, and make sure to let us know if there's anything we can do to help. Have a nice night.

Very helpful and kind!

Very helpful and kind! Kept in touch before appointment to verify, offered valuable information about the vehicle, and was very transparent and upfront about all business dealings. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Kayla made buying a new car stress free .

Kayla made buying a new car stress free . She also took the time to explain all the features on my new car took the time to set up my phone on my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you for being an honest car dealership!

Thank you for being an honest car dealership! Your Service Dept. goes beyond being reputable, you excel. Being a woman with seniority of years, I hear about my peers having distressing encounters at various service centers. I have NO HESITATION in recommending Scranton in Vernon/Rockville.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Fast service Got car in and done and checked out quickly.

Fast service Got car in and done and checked out quickly. Even with a car wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I have been going to Scranton for years and have bought 7

I have been going to Scranton for years and have bought 7 vehicles throughout the years. I wasn’t on the market for a new truck but with my truck having the fuel pump go for the second time I didn’t want to pay $8500.00 so I just got another new truck . Thanks Pete budaj

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Scranton has a long time favorite dealership of ours.

Scranton has a long time favorite dealership of ours. They have a dedicated team of employees. Frank Kern is an excellent service advisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.