Reviews
I came in for a safety recall and was pleasantly
I came in for a safety recall and was pleasantly surprised at how efficient the service area was run. The job was completed sooner than expected and the vehicle was washed and vacuumed, ( was way too long since I washed it myself). Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Zero communication between the people in the service
Zero communication between the people in the service department and the shop. Made multiple promises that were not kept and returned my car more broken then when I dropped it off.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We are so sorry that you had such a poor experience. Have you spoken to anyone in the service department about what happened? We obviously don't like to hear about where things went wrong, but it is helpful to have all the details so we can avoid similar things happening in the future. If you would like to discuss further and have not done so already, please give our service department a call at 860-872-9145. Thank you, and have a great day!
Very courteous, informative and accommodating.
Very courteous, informative and accommodating. The service area is clean. Service was quick and satisfying.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Attended to me promptly and the wait was only the
Attended to me promptly and the wait was only the estimated wait. The waiting area was clean and comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service!
Excellent customer service! We really appreciated the time and explanation that was given to us by Frank Kern! Service wise we were and are very pleased.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was accurately timed at 1 hour and the lounge was
Service was accurately timed at 1 hour and the lounge was comfortable. The staff was nice and I was able to get shown a few new cars to consider while I waited. The salesman that showed me cars was intelligent and not pushy at all. I’ll return for service and a future purchase. Nice people and a nice place!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
5 stars got me in for a tire repair and changed my
5 stars got me in for a tire repair and changed my battery. World class dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was quick, and the employees were friendly.
Service was quick, and the employees were friendly. The car wash is a great finishing touch.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rip off, not helpful, very polite, to expensive , clean,
Rip off, not helpful, very polite, to expensive , clean, charging to much for a diagnostic check.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that you have found our prices to be unreasonable. We conduct frequent price comparisons to see how our prices stack up to those offered by other service providers, because we definitely don't want anyone feeling that they were overcharged and potentially going elsewhere next time. If you do any shopping around in the future for service, we would love to know what you find and how we compare. Feel free to call us anytime - we'd love to hear your thoughts, Thanks for the feedback and have a great night.
Have been using Scranton for 2 and half years now.
Have been using Scranton for 2 and half years now. Wish I could had decided earlier to go with them. Great team! Up from and honest. Always a pleasure to talk to Jeff and everyone in there. Always helpful with my questions. My car is always clean when I get it back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair