Skip to main content

Scranton Cadillac Of Vernon

(103 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
New (888) 863-3095 (888) 863-3095
Used (866) 812-1128 (866) 812-1128
Service (877) 277-4064 (877) 277-4064

Reviews

(103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scranton Cadillac Of Vernon from DealerRater.

Want to share your experience with this dealership?

Write a review

They went above and beyond to find a part for my 1999

They went above and beyond to find a part for my 1999 car. They offered to transport me and made every part of the process very easy and smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I've had previous experience with the dealership.

I've had previous experience with the dealership. It's still very efficient in getting the job done quickly. The entire staff make feel welcome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was a recall visit.

It was a recall visit. Parts had to be ordered. They put air in the tires and eased the car. Excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service, very good costumer service 5 stars great

Great service, very good costumer service 5 stars great experience. I highly recommend David for a sales person

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone was very helpful.

Everyone was very helpful. My service was explained to me and the price was good. The crew was very polite as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have 3 work trucks serviced by Scranton.

I have 3 work trucks serviced by Scranton. Jeff is awesome and always does whatever he can to assist me. He is always incredibly responsive to my inquires and for making appointments.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Will never do business there again.

Will never do business there again. I know customers are leaving and after my screwing in the Escalade I will be sure to tell every one I know to Stay Away from Scranton terrible just terrible the way they treat senior citizens

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're very concerned and would like to speak to you regarding your feedback. Unfortunately, we are unable to look you up in our records based on your screen name. Please reply to this review with your full name and how best to contact you. Thank you for your time and have a great evening.

Frank Kern is an excellent service representative,

Frank Kern is an excellent service representative, understood the brake issue and the problem was fixed in a timely manner. Unfortunately, beyond Frank’s control, the repair was not warranted by Cadillac and the price was excessive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service as always.

Excellent service as always. Jeff took great care of me. He was able to fit me in and take care of a battery issue as well as other routine maintenance. Great team at Scranton Motors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service and timely.

Excellent service and timely. Alyssa was great and kept me informed on my vehicles progress and what they found.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.