Scranton Cadillac Of Vernon

BEWARE OF FRAUDULENT ACTIVITY. AVOID the service department! Billed us and our warranty company over $7K for work they assured us was completed but repairs were NEVER actually performed causing more internal engine damage. Later after my husband found that the work they claimed was completed was never actually done. After my husband proved to them it was not done they admitted the work they were paid for was never completed. Lied several times, stating could not give us a repair order or invoice until warranty company paid their part of the bill, couldn’t give us the old parts because they had to give them to the warranty company. Said if I chose to have work done elsewhere they could guarantee me there would not be a claim of engine work completed by them with my warranty company, and the list goes on and on, all LIES. Service director Steve and general manager Fred tried to get us to bring the car back in to have the repairs done. NO WAY was I going to entrust them with my vehicle again. ThankS to Blasius Cadillac in Waterbury CT as of today I have my vehicle back in great running condition today. DO NOT TRUST THIS SERVICE DEPARTMENT

I was pleased with the ease in scheduling, the quick service and professional and courageous atmosphere.

Very professional the wait is not long for what they had to do and they even wasted my car they did a fantastic job thank you all at Scranton motors in Vernon

Very helpful. Definitely worth the time and wait. Truck is back on track and ready to go.

I was given a quote to have my car repaired and then after the “our final bill came back $300 more because of “extra parts. I’ve noticed the service over the past five years has gone downhill. The “person working with you changed multiple times. I’m beginning to lose faith and using Scranton.

Thank you, Jeff, for your professional service. I appreciate the way I was treated. Will be back.

Joey is one of the only reasons I would come back Scranton. He took a bad situation and COMPLETELY FLIPPED IT AND MADE IT RIGHT! Thank you very much Joey for your professionalism!

Went in to have 2 different noise sources diagnosed coming from driver’s side tire area. Customer service was great. Shuttle service was good. Diagnostics were a bit lacking due to problems not being resolved (one of the sounds I mentioned came back a day later).

On phone - rotate AND balance tires - Get there - only rotated Tire pressure reading- tires different air pressure Thought needed new new windshield wiper blades - got - not the blades - problem with wiper arm ? Makes flopping sound - and still performs as if the blade needs replacing

Very helpful staff and a pleasure to work with. Check car over and replaced the battery.