Reviews
Write a reviewExcellent Customer Service
Without question, your employees are the difference. Lanette took time to show us around, make sure we were happy and satisfied, and even said "I come with the car. If you have questions, call anytime". Few sales people bother with "after the sale". Lanette was spectacular. Eric in Finance was great, as was the nice man who helped with all the paperwork. Great experience from beginning to end.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for taking the time to leave this great review, Christina! I'm so happy to hear you received top-notch service from our sales team, and I hope that you are enjoying your new car! I'll be sure to pass along compliments to Lanette and Eric as well. We appreciate your business, and we look forward to serving you again in the future. In the meantime, be sure to follow us on Facebook and Twitter to stay in the loop with dealer specials and other fun stuff. Best regards, Chris Guerrero - Senior Sales Manager - cguerrero@3waychev.com
Threeway sales team is the best.
Brian and Joseph exceeded our expectations and put us into the perfect car for my wife. The Threeway Team is why we have purchased our last eight cars there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, thank you so much for this great review! I am pleased to hear that Brian and Joseph were able to exceed your expectations and earn your repeat business. I hope that you are enjoying your new car! Thank you for your business, and we look forward to serving you again! In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Chris Guerrero - Senior Sales Manager - cguerrero@3waychev.com
great service ,great sales staff
i went in to change my oil on my 2012 duramax. drove home in a 2015 duramax dually. i guess that means your sells staff are really good at their job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-star review, Thomas! Our customers are our greatest asset, and I'm happy to hear your visit with us was a positive one. We appreciate your business and look forward to serving you again! Also, be sure to follow us on Facebook and Twitter for dealer updates and specials. Warm regards, Chris Guerrero - Senior Sales Manager - cguerrero@3waychev.com
Great service
Special thanks to Mr. Tom Love all and Mr. Long Ramos. Dealership was VERY busy but they got me in and out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-star review, Randy! Our customers are our greatest asset, and I'm happy to hear your visit with us was a positive one. I'll be certain to pass along your kind remarks to the team. We appreciate your business and look forward to serving you again! Also, be sure to follow us on Facebook and Twitter for dealer updates and specials. Best regards, Tom Loveall - Service Director - (661) 847-6481
Great Salesman
As always, it's a pleasure to work with salesman Ignacio Moreno. We've been using him for over 10 years and each experience has been exceptional. He's honest and works very hard to find exactly what we want and need. Thank You Nacho!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Adrian, feedback like this is always appreciated! Thank you for stopping by to write this positive review -- and especially for being a loyal Three Way Chevrolet Cadillac customer! Ignacio's sales excellence is always consistent, and I'm glad that your experience with him supports that. If you need anything else at all, please come back and see us. Also, check out our Facebook and Twitter for exclusive content and deals. Warm regards, Chris Guerrero - Senior Sales Manager - cguerrero@3waychev.com
Great Service
Service writer Lonnie Ramos did an excellent job of keeping me in the loop the whole time my car was in service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this positive feedback, Marc! We try to create a friendly and professional experience for all of our customers, and I'm very pleased to hear Lonnie took great care of you. I'll be sure to pass along your compliments to him. We appreciate your business and if you need anything else at all, please come back and see us. Be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Tom Loveall - Service Director - (661) 847-6481
Good cutomer service
My wife waited 2 hours for an oil change but when she informed one of the maintenance workers of that they got her vehicle imeadeatly and was not charged for the oil change she was satisfied with the way the made up for the long wait
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ryan thank you for taking the time to share your thoughts. I'm sorry to hear about the wait your wife had during her last visit; however, I am glad that our team was able to turn the situation around. Our primary focus is to provide each and every guest with a friendly and efficient visit, and your feedback will certainly be taken into consideration. If you would like to discuss these matters further, please contact me at your earliest convenience. Sincerely, Tom Loveall - Service Director - (661) 847-6481
Service repair
Alex did a good job but I was upset the truck was done 2 hours before i checked on repair and found it had been done. Alex had to go wash cars for someone while I waited in the waiting area. Not sure why a service writer is washing cars.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tom, thank you for writing about your visit with us. I'm happy to hear that your overall experience was positive. However, we always strive for 100% customer satisfaction, and I do apologize if you were not informed immediately when the repair was done. I will be sure to pass along your comments to our service team as well. We appreciate your business and hope to see you again for future service visits. Sincerely, Tom Loveall - Service Director - (661) 847-6481
Great experience as always
My salesman Anthony was really great. He was very patient and helpful. I believe he is an asset to your team. I have purchased 3 trucks from Threeway and will continue to come back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cameron, thank you for this review! Anthony takes customer loyalty very seriously, and will be happy to hear that you were very satisfied with your car-buying experience. We appreciate your business and we look forward to serving you again! In the meantime, stay connected with us on Facebook and Twitter for dealer news and specials. Best regards, Chris Guerrero - Senior Sales Manager - cguerrero@3waychev.com
Very good service, even got a free car wash.
I asked to have my tires rotated and was told that it wasnt possible because I had a one direction tire. I had to buy a new tire a year ago due to a bulge. Three Way did not have a tire available so I purchased one at Big O. I called Big O and was told the tires could be rotated from front to back and to bring the car in for no charge. Other than that, the car was serviced in a short time and I was treated very well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-star review, Nancy! Our customers are our greatest asset, and I'm happy to hear that your car was serviced quickly. However, I am disappointed to hear about the inconvenience caused in regards to the tire. We appreciate your business and please don't hesitate to contact me at your earliest convenience if you would like to speak more about this matter. Kind regards, Tom Loveall - Service Director - (661) 847-6481