Skip to main content

West Herr Chevrolet of East Syracuse

(610 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–5:00pm
Sunday Closed Closed
New (315) 849-0294 (315) 849-0294
Used (315) 766-2059 (315) 766-2059
Service (315) 849-0337 (315) 849-0337

Reviews

(610 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of East Syracuse from DealerRater.

Want to share your experience with this dealership?

Write a review

Madison and the body shop crew were great to deal with,

Madison and the body shop crew were great to deal with, my collision repair was pretty straightforward and it was done in a day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Steve Shallcross went out of his way to make my

Steve Shallcross went out of his way to make my experience as good as possible. Even when I was feeling poorly he did whatever he could to help me through the buying process. He also took time the next day to make sure I understood all the apps on the truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dante was friendly and knew what he was talking about.

Dante was friendly and knew what he was talking about. We are very happy with our purchase so far.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service and salesman were awesome Did everything

The service and salesman were awesome Did everything they said they would On time A job well done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ray was an absolute pleasure to work with.

Ray was an absolute pleasure to work with. He was friendly and personable, which made us feel at ease through the whole process. Ray was helpful and efficient without making us feel pressured into a decision or purchase. Once we made a decision, Ray was able to get us in our new car that same day! We had a great experience and will highly recommend Ray to anyone who is looking for a new vehicle Ray was an absolute pleasure to work with. He was friendly and personable, which made us feel at ease through the whole process. Ray was helpful and efficient without making us feel pressured into a decision or purchase. Once we made a decision, Ray was able to get us in our new car that same day! We walked away thrilled with our purchase that was exactly what we wanted and will definitely go back for any vehicle needs in the future. We had a great experience and will highly recommend Ray to anyone who is looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Cooper was great to work with.

Cooper was great to work with. Amazing customer service. Made the experience quick and easy. Would recommend him to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service advisor, Zach Revette, should get a

The service advisor, Zach Revette, should get a promotion. He managed the repairs on my car professionally and with thoughtfulness and courtesy. I give a shoutout also to Chris Wilcox, another of East Syracuse's excellent service advisors. Thank you for all your help and thoughtfulness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent and professional service, from the service

Excellent and professional service, from the service department and the parts department, car sales people and mechanics . Highly recommend making them your one stop automotive needs and service dealerships in upstate New York!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The best dealership that I have dealt with I highly

The best dealership that I have dealt with I highly recommends this dealership to others. Cooper was super helpful and he new all answers I asked I will be sending people his way

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership to work with, not pushy on making a

Great dealership to work with, not pushy on making a sale, catered to what I was looking for in a vehicle. No pressures, no irritating phone calls or emails. A dealership I would highly recommend. I ended up buying a new vehicle from East Syracuse Chevrolet and I'm very pleased thus far. I would highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.