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West Herr Chevrolet of East Syracuse

(598 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–5:00pm
Sunday Closed Closed
New (315) 849-0294 (315) 849-0294
Used (315) 766-2059 (315) 766-2059
Service (315) 849-0337 (315) 849-0337

Reviews

(598 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of East Syracuse from DealerRater.

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I have been treated with respect and care by everyone

I have been treated with respect and care by everyone there. Staff is courteous and attentive to your needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had an excellent experience at West Herr Chevy East

Had an excellent experience at West Herr Chevy East Syracuse! Thanks to the Salesman Chris and Finance Manager Jeff for making the process smooth and stress-free!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing salesman and finance manager!

Amazing salesman and finance manager! Would highly recommend! From start to finish the process was great. Everything was done in a timely manner and exceeded our expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding service!

Outstanding service! Everyone was very kind respectful and listened to my concerns. Very happy with my service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Misdiagnosis of noise.

Misdiagnosis of noise. Costly unnecessary repair done that did not fix the noise after keeping my car for 2 days. Correct repair completed in 30 minutes. Discount on prior work provided. No one listens or test drives. Assumptions are costly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Personable.

Personable. I always feel that it’s the first time I’ve been in the dealership every time I go.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was trying to view a truck online so of course had to

I was trying to view a truck online so of course had to fill out the survey. Since then all I get are phone calls from you people. I've blocked several of your #'s and returned a text or email stating not to contact me. Still receiving phone calls...harassment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I leased a new trailblazer from Brian who was an absolute

I leased a new trailblazer from Brian who was an absolute joy to work with. He made the entire experience easy and fun and he was very professional and top notch with every detail.!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very helpful and was able to answer alll my questions

Very helpful and was able to answer alll my questions that I had which was nice!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dealership was fine but need to address the check engine

Dealership was fine but need to address the check engine light on the dash for problem in less then 12 hours of ownership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.