Crystal Lake Chrysler Dodge Jeep Ram

Friendly staff,concerned about your concerns of your vehicle.for basic repairs in and out in a reasonable amount of time provided a car wash when done

The dealers knowledge and prompt professional service was way better then we anticipated! We will be recommending Crystal Lake Jeep dealer to all our friends and family!!

I negotiated a price on a new Jeep online with Mark. Was good to go pending the offer on my Jeep trade in. I went into the dealership and was handed off to another salesman (Herb?) because Mark was dealing with a customer at the time. Let me preface by saying that this would have been my fifth Jeep purchase from this dealership. However, the lowball offer on my trade-in made the deal go south. I did the homework on the value of the Jeep trade-in and the offer was not even close. The Jeep trade-in value could go up by almost $3,000 if I was willing to purchase from the lot but not on the need to order Jeep I wanted. I asked for the keys to my Jeep and walked. No followup telephone call, no NOTHING. This is how a loyal customer is to be treated? No thanks. I will take my business elsewhere and I will probably even leave the brand after this experience.

Less than 45 minutes. Fast and well priced. Great customer service. I’ve been buying cars and using the service center at this dealer for 27 years without a problem.

I went in for a specific vehicle at a specific price and received both with no hassle. I dont like to waste time and was pleased that the staff was ready to sell their car for a fair price with no gimmicks

Crystal Lake Chrysler Jeep Dodge did an outstanding job during my car hunt journey! Every single person that I talked with, was extremely kind and helpful. Kevin did a fantastic job listening to what I wanted in a car and making that possible. Gary goes above and beyond to make his customers feel welcome and happy during the entire experience! This was by far my best experience ever finding a new car!

Personable and knowledgeable people. Efficient, professional, service and a nice facility. They confirm what service is requested and expected and reviewed the multi-point inspection results at completion. Another positive experience with Crystal Lake Chrysler.

We were greeted pleasantly, provided a reasonable explanation on how long everything would take and kept informed as the process moved along. I was given details of what was wrong by my mechanic and how it was repaired. Cashiers were pleasant and the car was returned to me nice and clean.

I highly recommend this dealership to anyone looking for a highly professional ,helpful ,friendly atmosphere. I have purchased two vehicles from here and have dealt with the sales personnel as well as the service personnel who are all properly trained and accredited. I truly appreciate the honesty ,respect ,and salesmanship this dealership has given me. I would like to thank Kevin,Justin,Sal, and Jason who all went above and beyond to help me. I highly endorse this dealership to everyone.

My family has been doing business with Crystal Lake Chrysler Jeep for many Years. We purchase our vehicles and service is done there. We have always had the best experience and service. All team members are nice and helpful. I trust this Dealership.