Lone Star Cadillac

Do you have an extra 100 thousand dollars? Make sure you verify what the cost is of the vehicle you buy. Even if the online price tells you specifically what the price is. Even if it’s listed twice. Once you are on your way, or there, then the price goes up due to market adjustments even if the sales person tells you the price. Once they get you hooked, the manager comes on to the line to explain the buying and pricing process. One vehicle was 100,000.00 over MSRP Once you try to ask them about it or research with any legal capacity, social media outlet, etc, they’ll accuse you of being the bad guy and “refuse to do business” For the record, I’m not the only one affected like this. Do your research and diligence. It’s not an “error” like they’ll claim. There’s no typo. These are facts. Buyer beware. https://statutes.capitol.texas.gov/Docs/CP/htm/CP.27.htm#27.001 https://www.nbcdfw.com/news/nbc-5-responds/does-a-dealership-have-to-stick-to-its-advertised-online-price/2839526/ https://texreg.sos.state.tx.us/public/readtac$ext.TacPage?sl=R&app=9&p_dir=&p_rloc=&p_tloc=&p_ploc=&pg=1&p_tac=&ti=43&pt=10&ch=215&rl=250 https://www.txdmv.gov/complaints

Lionel helped me out with minor issue and went above and beyond in helping me. Thank you!

I’m always very satisfied with the customer service and awesome sales service people. They go out of their way to make sure I’m satisfied. They are the best in the business!!

Manager Marvin and service adviser Walter provided great service when I took my Cadillac SRX in to the Lone Star dealership in Garland this morning.

I would like to say that my experience here at lone star Cadillac was beyond great. Everyone there is nice. The sales person to go see is Tyler. He was very nice and knowledgeable. He went above and beyond his for us.

Ask for Jasmine or Joe in service department. They are the best. Very helpful and make sure you get what you need and very kind

Exceptional, Very professional, Knowledgeable and great at taking us through the process we really enjoyed not feeling hassled at all. I would rate them a 10. Also the financial person his name is Max 10 all the way!!!!

My experience with Lone Star Cadillac Collision department was excellent. They repaired my car in a professional and timely manner. They kept me updated daily, and delt directly with the insurance company. I had no worries. Blake Melanie and Larry are awesome.

Buy a brand new Cadillac and they can’t get the onstar and satellite radio working. Ordered a part for it. Still not working. I’ve owned multiple Cadillacs and bought from there while it was Massey Cadillac. Never received such poor service. Spoke to general manager, service manager, salesman we purchased from. Paid cash for all but 10 grand, and we get a car we can’t fully use, cause it’s sitting in service. Mr Massey stood behind his customers and his vehicles. These people are in the wrong business. Very unsatisfied, and their not even helping. Don’t buy from them! I would put zero stars but it won’t let me

Cadillac service consultant Bradley is very knowledgeable and friendly. Cashier are very professional. The dealership is located on 635 and 5 minutes away from my office.